American Family Insurance mobilizes resources to help customers after Wisconsin storms and tornado

American Family Insurance mobilizes resources to help customers after Wisconsin storms and tornado

American Family Insurance mobilized additional Claims team members to assist customers following severe storms that moved through Wisconsin on Monday, July 27, including a tornado that caused significant damage in parts of east-central Wisconsin, including the Appleton area.

The National Weather Service declared the tornado an EF-3 after it tore through areas of Appleton, Neenah and Menasha, causing extensive damage, including downed trees and power lines, debris in streets and damage to homes and vehicles. The storm system also produced strong winds and hail across parts of Wisconsin, Illinois and Indiana.

To support customers in the impacted area, American Family's catastrophe team members are working alongside local claims employees to contact customers, expedite the claims process and coordinate inspections.

"Our thoughts are with everyone impacted and with the communities working through recovery," said Tim Constien, chief claims officer for American Family Insurance. "American Family takes pride in how we show up for customers in their time of need, and our Claims team is on the ground to help. Within hours of the storm hitting, our teams began calling nearby customers to check on their well-being and understand their immediate needs. I'm grateful to our claims professionals who are keeping the promise we make to customers by helping families and communities when they need it most."

As of Wednesday morning, American Family has received over 1,000 storm-related claims in Wisconsin, with wind and tornado damage reported as the primary causes of loss.

Mobile support sites
American Family has deployed catastrophe response vehicles to the Fox Valley area to help customers with questions and support field staff at the following locations:

Richard Schultz Agency
905 Plank Road
Menasha, WI

Home Depot
2201 S Kensington Dr
Appleton, WI

How to file a claim
When it is safe to do so, customers are encouraged to report damage as soon as possible. They can start the claims process by contacting their American Family agency owner. Claims can also be reported 24/7:

• MyAmFam app or MyAccount on amfam.com
  Customers can file property or auto claims in the app from anywhere at any time. The claims will be routed directly to the appropriate area for efficient claim handling. Customers will also be able to track their claim's status in the app and see who is handling their claim, details of the claim and other important information.
• Text the word STORM to 26326 (AMFAM)
  Customers will receive a link to file their claim quickly and easily from their smartphones. Message and data rates may apply.
• Call the Claims Customer Care Center at 1-800-MYAMFAM (1-800-692-6326)
  Representatives are available 24 hours a day, seven days a week.

For severe weather safety and preparedness tips, visit this page on the American Family Insurance Newsroom, or contact your agency owner.

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About American Family Insurance
American Family Insurance, based in Madison, Wis., has been serving customers since 1927. We inspire, protect and restore dreams through our insurance products, exceptional service from our agency owners and employees, community investments and creative partnerships. American Family Insurance is the nation's 12th-largest property/casualty insurance company, ranking No. 226 on the Fortune 500 list. American Family has a current 'a+' credit rating through AM Best, and has distinction as a "Standing the Test of Time" company, which is represented by having an AM Best financial strength rating of 'A' or better for at least 75 years. The company offers American Family-brand products through a network of exclusive agency owners as well as nationwide through key strategic partnerships. American Family Insurance also includes Homesite and Main Street America. The company has approximately 10,500 employees nationwide.