UK Department of Health & Social Care
UK Department of Health & Social Care
10/08/2026 | Press release | Distributed by Public on 10/08/2026 02:45
Telecare and the digital switchover: guidance for housing providers
Guidance
Telecare and the digital switchover: guidance for housing providers
Guidance for housing providers in England to provide information to help them safeguard telecare users during the digital phone switchover.
From: Department of Health and Social Care Published: 8 October 2026
Get emails about this page
Documents
Details
Communication providers are replacing analogue phone lines with digital lines as part of the national digital phone switchover, which is due to be completed by January 2027.
Many housing providers still operate analogue telecare and warden call systems. If these systems are not upgraded, telecare services may become unreliable or stop working when phone lines are migrated, potentially putting residents who rely on telecare at risk.
This guidance is for housing providers in England. It sets out the actions organisations should take to help safeguard telecare users during the digital phone switchover, including information on data sharing, fire safety considerations and options for upgrading analogue telecare systems.
The guidance supports delivery of the Telecare National Action Plan and has been developed by the Department of Health and Social Care (DHSC).
Sign up for emails or print this page
Get emails about this page
Print this page
Explore the topic
UK Department of Health & Social Care published this content on October 08, 2026, and is solely responsible for the information contained herein. Distributed via Public Technologies (PUBT), unedited and unaltered, on October 08, 2026 at 08:45 UTC. If you believe the information included in the content is inaccurate or outdated and requires editing or removal, please contact us at [email protected]