10/21DWD’s Worker’s Compensation Division Completes Critical WC Injury Claim System Update

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DWD's Worker's Compensation Division Completes Critical WC Injury Claim System Update

MADISON - Wisconsin Department of Workforce Development (DWD) Secretary Amy Pechacek announced today that the Division of Worker's Compensation (WC) has completed a major upgrade to the online system that hundreds of insurance carriers, employers, and claims adjusters use to submit required work-related injury data.

In Wisconsin, insurance carriers and self-insured employers are required by law to submit injury claim reports to the WC Division. For more than two decades, many of these reports were submitted electronically through the pending reports internet application. The system was state of the art when it launched in 2001, but it needed upgrades to meet changing internet security needs and integrate the new security updates being made across government platforms.

"The new insurer portal offers several enhancements and incorporates up-to-date security and authentication standards to keep claim data and claimant information safe and secure," DWD Secretary Amy Pechacek said. "I am proud of the work accomplished by our Worker's Compensation Division staff in collaboration with our agency's information technology services team to improve customer service delivery, provide customers with more information related to each claim, and bring more robust security to the site."

The modernized portal, which was rolled out to users starting in March 2025 and completed in late August. The portal consists of several enhancements including:

• Document upload capability
• Claim processing status information
• Payment updates
• Improved site navigation
• Migration to MyWisconsin ID single sign-on solution
• Combined performance and assessment reports

Approximately 1,200 insurers, employers, and other registered users access the portal regularly. Most Wisconsin employers are legally required to have worker's compensation insurance policies.

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Wisconsin's Department of Workforce Development efficiently delivers effective and inclusive services to meet Wisconsin's diverse workforce needs now and for the future. The department advocates for and invests in the protection and economic advancement of all Wisconsin workers, employers, and job seekers through six divisions - Employment and Training, Vocational Rehabilitation, Unemployment Insurance, Equal Rights, Worker's Compensation, and Administrative Services. To keep up with DWD announcements and information, sign up for news releases and follow us on LinkedIn, Facebook, Instagram, X, and YouTube.