HKICL alerts public of fraudulent website

Hong Kong Interbank Clearing Limited (HKICL) has recently noted a fraudulent website at refundrequesthk.cfd purported to be from HKICL. The fraudulent website imitates as "Buyer Online Protection" to provide services including 1) refund to buyer, 2) unauthorised online transaction reporting, and 3) online transaction support, for online transaction over FPS payment. It intends to trick user into giving away personal document number and ID photo together with phone number for real name verification in order to get cash reward. In addition, it also tricks user into providing bank name, bank account number and bank account holder's name to top up and withdraw money from its platform's virtual wallet via FPS. Further, it directs user to a WhatsApp chat with the fraudster impersonating as customer service personnel.

Please be reminded that the fraudulent website may have multiple combinations at the end of the link, e.g.:

• refundrequesthk.cfd/registered/?uuid=refund

HKICL advises that this fraudulent website has no affiliation with HKICL, or any business of HKICL. HKICL will not directly provide FPS service to individual members of the public or contact individual members of the public proactively under usual circumstance. The genuine official website addresses of HKICL are https://www.hkicl.com.hk and https://fps.hkicl.com.hk.

HKICL urges the public to beware of suspicious calls, websites or other communications, and to remain vigilant in protecting personal information. If members of the public receive any suspicious communication purportedly from HKICL, please call HKICL's general line at 2533 1111 to verify. Members of the public who suspect that they have become the victim of fraudulent acts should report promptly to the Police.

Hong Kong Interbank Clearing Limited
16 September 2026