After Returning Nearly $6.5 Million to Delawareans, Rep. Sarah McBride’s Office Named Best Constituent Service in Congress

WASHINGTON, D.C. - After helping more than 1,500 Delawareans navigate federal agencies and returning nearly $6.5 million in backlogged benefits, the Office of U.S. Representative Sarah McBride (D-Del.) has been awarded the 2026 Democracy Award for Best Constituent Service in Congress by the Congressional Management Foundation (CMF). The competitive award recognizes congressional offices that demonstrate exceptional dedication to helping constituents navigate federal agencies, resolve complex cases, and access the services and benefits they deserve.

"When we set out to build this office, we made a commitment to ensure that every Delawarean who reached out for help would be met with urgency, compassion, and persistence," said Rep. McBride. "Over the past seventeen months, our Constituent Advocacy team has worked every day to cut government red tape for Delawareans. Behind every case is a neighbor looking for a solution - a veteran waiting on benefits, a family seeking answers from the federal government, or a constituent trying to cut through a complicated bureaucracy. We are humbled and honored to receive this recognition and remain committed to providing high-quality constituent services across our state of neighbors."

Since coming to Congress, Rep. McBride's office has prioritized helping Delawareans cut through government red tape and access the federal resources and support they need. In just seventeen months, her constituent advocacy team has assisted more than 1,500 Delawareans with casework, returned nearly $6.5 million in backlogged benefits and refunds, and maintained a 98.03% constituent satisfaction rate.

In addition to casework, Rep. McBride's office regularly hosts community-centered events that bring constituent services directly to Delawareans. Through Mobile Office Hours held across the state and events such as the Agriculture Summit, Emergency Preparedness Fair, Art Competition Reception, and Service Academy Information Night, the office proactively connects Delawareans with federal resources, educational opportunities, and information on issues ranging from agriculture and emergency preparedness to military service and civic engagement.

The Congressional Management Foundation is the premier bipartisan foundation dedicated to strengthening the first branch of government. The Democracy Awards are CMF's signature program recognizing the best in congressional non-legislative achievements. The Best of Constituent Service category recognizes offices that demonstrate outstanding dedication through effective casework, timely resolution of individual issues, personalized support, and a relentless focus on ensuring constituents receive the help they need.

"Constituent service is Congress doing its most fundamental job, one person, one case, one problem at a time. Rep. McBride's office didn't just respond to requests; they built systems, trained teams, and stayed in the fight on cases that most people would have walked away from. When we say Congress can work, this is what we mean," said Jen Daulby, CEO of the Congressional Management Foundation.

Delawareans experiencing issues with a federal agency, including IRS tax refunds, Social Security benefits, veterans benefits, and passport and immigration assistance, are encouraged to visit McBride.house.gov or contact Rep. McBride's Wilmington office at 302-830-2330 for assistance.

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