Trustmark Insurance Co
05/08/2026 | Press release | Archived content
The Benefit That Can Change Everything for Your Family
My path into this industry wasn't planned. I originally went to school for computer networking, then shifted to business, spent time in fashion, and worked at a boutique. Eventually, I found myself back in school to pursue speech pathology - and if you're wondering what any of that has to do with voluntary benefits, I promise it all connects.
When she finally came home, it was a milestone worth celebrating. Yes, someone still needed to be there, and our family showed up for that, but the community around us showed up in ways I'll never forget. Sitting beside her through all of it, watching her find her voice again always stayed on my mind. It's exactly why I wanted to study speech pathology - to give someone else what those therapists gave her. That experience shaped me in ways I'm still grateful for.
But this wasn't the only way my experience would go on to define how I think about this work. In every situation my family and I have faced over the years, the story was always the same: everything my family worked for went to medical bills. The challenge wasn't just physical and emotional; it was also financial.
Nobody ever sat across from my parents and said, "Here's what protects you when this happens." Nobody offered them a voluntary benefit. I didn't know what that meant then. I know exactly what it means now.
I spent several years working as an enroller, sitting one-on-one with employees during enrollment, learning the products not just to help them understand the need, but at the claim level. I made it a point to understand the contractual language, to know what a policy actually delivers when a family needs it most. I hired and trained benefit consultants around that same standard.
And the relationships I built during those years? I still hear from people I worked with back in 2012. That doesn't happen by accident. It happens because this work is personal. It always has been for me.
Cariloop is a caregiving support benefit - and it is, in every sense, the benefit you wish your family has in these situations. It gives employees access to real care coaches who help navigate exactly the kind of situation we face: the logistics of a loved one's recovery, the coordination of care, the weight of not knowing what to do next.
When my grandmother came home and we became her caregivers, we had no guide. Oftentimes, you have no one to help you figure out what questions to ask, what resources existed, or what the next right steps are. You just showed up - and figured it out as you go. With Cariloop, it's different.
Cariloop exists to be the guide we didn't have. And for the employees you're serving - the ones quietly managing a parent's illness, a spouse's recovery, a child's medical needs, all while trying to show up to work - it can be the difference between feeling completely alone in something and having someone in their corner.
That's not a small thing. That's the whole thing.
My interest in this work goes deeper than a career. It always has. And if you're a broker who wants a partner that brings that same depth to the table, I'd love to have that conversation with you.
First-Hand Caregiving
The reason I ultimately wanted to study speech pathology goes back to my grandmother. When she had a stroke, she had to relearn nearly everything; how to walk, how to use her left hand, how to speak again. But my family made the commitment to help her recover. We visited twice a day, every single day, while she was in assisted living - and watching her progress was nothing short of remarkable.When she finally came home, it was a milestone worth celebrating. Yes, someone still needed to be there, and our family showed up for that, but the community around us showed up in ways I'll never forget. Sitting beside her through all of it, watching her find her voice again always stayed on my mind. It's exactly why I wanted to study speech pathology - to give someone else what those therapists gave her. That experience shaped me in ways I'm still grateful for.
But this wasn't the only way my experience would go on to define how I think about this work. In every situation my family and I have faced over the years, the story was always the same: everything my family worked for went to medical bills. The challenge wasn't just physical and emotional; it was also financial.
Nobody ever sat across from my parents and said, "Here's what protects you when this happens." Nobody offered them a voluntary benefit. I didn't know what that meant then. I know exactly what it means now.
Understanding What Employees Are ACTUALLY Looking For
Ultimately, I realized that the same instinct that drew me to speech pathology - the desire to sit beside someone in one of the hardest moments of their life and actually help - could be channeled into something even broader. When the opportunity came to join a broker development program with a major carrier, I recognized it for what it was: a chance to give back at scale, to be the person my family never had in their corner.I spent several years working as an enroller, sitting one-on-one with employees during enrollment, learning the products not just to help them understand the need, but at the claim level. I made it a point to understand the contractual language, to know what a policy actually delivers when a family needs it most. I hired and trained benefit consultants around that same standard.
And the relationships I built during those years? I still hear from people I worked with back in 2012. That doesn't happen by accident. It happens because this work is personal. It always has been for me.
That's why when I first learned about Cariloop®, a benefit included with Trustmark's long-term care solutions, I knew I had found the next step in my career path. It sounds like a bold thing to say, but when you've lived what my family lived, you recognize something real when you see it.
Cariloop is a caregiving support benefit - and it is, in every sense, the benefit you wish your family has in these situations. It gives employees access to real care coaches who help navigate exactly the kind of situation we face: the logistics of a loved one's recovery, the coordination of care, the weight of not knowing what to do next.
When my grandmother came home and we became her caregivers, we had no guide. Oftentimes, you have no one to help you figure out what questions to ask, what resources existed, or what the next right steps are. You just showed up - and figured it out as you go. With Cariloop, it's different.
Cariloop exists to be the guide we didn't have. And for the employees you're serving - the ones quietly managing a parent's illness, a spouse's recovery, a child's medical needs, all while trying to show up to work - it can be the difference between feeling completely alone in something and having someone in their corner.
That's not a small thing. That's the whole thing.
My interest in this work goes deeper than a career. It always has. And if you're a broker who wants a partner that brings that same depth to the table, I'd love to have that conversation with you.
Trustmark Insurance Co published this content on May 08, 2026, and is solely responsible for the information contained herein. Distributed via Public Technologies (PUBT), unedited and unaltered, on July 08, 2026 at 03:51 UTC. If you believe the information included in the content is inaccurate or outdated and requires editing or removal, please contact us at [email protected]