Process intelligence is the top emerging tech investment for enabling process transformation

The study also found that organizations are combining process intelligence and digital process twins (also called process digital twins or just digital twins) for greater impact. Digital process twins blend multiple datasets to provide multi-process and multi-function visibility. They allow business leaders to better plan for future impacts on business processes through scenario modeling and planning, stress testing and simulations.

"Harnessing the power of process intelligence by creating digital process twins allows our clients to have real-time visibility into cross-functional processes, helping our BPO team to deliver efficiency, effectiveness, and experience for all stakeholders in the business process," said Neeraj Manik, Americas BPO and Growth Leader, IBM.

More than 95% of respondents see combining visibility into cross-functional operational performance and monitoring as a game-changer, and 63% expect to link process insights as a fully operational digital command center in the next one to three years.