Apply to the 911 Training Academy!

Thanks to the CPR instructions Call Taker Mariah Friedrich shared over the phone with a Raleigh husband, his wife survived cardiac arrest. If you, like Mariah, are passionate about helping others, join the Raleigh-Wake Emergency Communications Center (ECC) team and make a real difference in your community!

The center is looking for candidates for its next training academy. Here are the details.

• Application period: Now until July 9, 2026
• Academy dates: Begins Thursday, Sept. 10 (12-14 weeks)
• Starting salary: $49,100.00 (no experience required)
• Apply now!

Your Path to Becoming a Call Taker or Telecommunicator

1. Application review

Submit your application by July 9 before 11:59 p.m.

2. Employment skills test

Qualified applicants will complete the CritiCall assessment, evaluating skills such as:

• Data entry
• Typing speed and accuracy
• Spelling
• Reading comprehension

3. Panel interview

Pass the test and move on to a virtual panel interview.

4. Next steps

Recommended candidates will complete:

• A criminal background check
• A psychological evaluation
• Additional pre-employment requirements

Academy Training and Job Duties

During the academy, you'll receive hands-on training to become a 911 call taker or telecommunicator. Core responsibilities include:

• Answering emergency (911), non-emergency, and administrative calls
• Gathering critical information from callers
• Entering data into the computer-aided dispatch (CAD) system

Why Join Us?

• Impact - Serve and protect more than 1.19 million residents in Raleigh and Wake County
• Career growth - Gain invaluable skills in a high-demand field
• Supportive team - Train alongside dedicated professionals who are passionate about public safety

If you're ready to make a difference, apply today and start your journey in emergency communications.

Virtual Information Sessions

Virtual information sessions will be held on the dates listed below through Microsoft Teams.

Monday, July 6, at 7 - 8 p.m.

Join: https://teams.microsoft.com/meet/28938858888944?p=CMUTZ9gvzS423jCMqGMeeting ID: 289 388 588 889 44 Passcode: CK9cu2oy

Dial in by phone: 919-561-6523
Phone conference ID: 579 362 053#

Thursday, July 8, at 11 a.m. - 12 p.m.

Join: https://teams.microsoft.com/meet/258345468340218?p=rhhelatLre3aOcEi4y
Meeting ID: 258 345 468 340 218
Passcode: Kg9vY3Dp

Dial in by phone:
Phone conference ID: 997 826 585#

Saturday, July 11, at 11 a.m. - 12 p.m.

Join: https://teams.microsoft.com/meet/285411975743736?p=1kpGEmsDCFzCxvBaHaMeeting ID: 285 411 975 743 736 Passcode: mv6qQ9Zk

Dial in by phone:
Phone conference ID: 173 566 16#