The Product Dish: Seamlessly Integrating Olo Catering to Enhance Restaurant Operations and Corporate Ordering

To showcase the product innovation work happening across Grubhub, we are taking a closer look at the technology and product initiatives improving how customers, merchants, and partners connect through our platform.

Since 2021, Grubhub has partnered with Olo, a leading restaurant technology provider, to streamline restaurant operations by integrating Grubhub orders directly into Olo's platform, allowing teams to manage delivery, pickup, and in-house orders from a single system.

Now, we're thrilled to launch the Olo Catering Integration, a major advancement for restaurants using Olo that execute large-scale orders. This new feature streamlines operations for our merchant partners, unlocking a more robust selection of catering options for our corporate clients or anyone looking to cater a meal.

What's New?

Previously, catering orders placed on Grubhub had to be managed through Grubhub's restaurant manager portal. For brands using Olo, this meant managing orders on a minimum of two platforms, adding a layer of complexity, often during a restaurant's busiest hours when speed and ease of operation are paramount.

With this new integration, we've unlocked powerful capabilities to enable success for our merchant partners and top-notch experiences for Grubhub's corporate clients.

• Simplified Restaurant Operations:Catering orders will now flow into the same centralized system as all regular orders for restaurants using Olo. This eliminates the need for separate management platforms and significantly reduces operational complexity for restaurant teams.
• Streamlined Menu & Data Management:The integration centralizes menu management, financial reconciliation, and reporting. Restaurants can now handle all Grubhub orders-small and large-through their existing, familiar system, which reduces errors and enhances overall efficiency.
• Greater Diversity of Catering Options:By making it easier for our restaurant partners to accept and process catering orders, we are helping to unlock new catering supply. This directly translates to a greater diversity of options for our valuable corporate clients across the Grubhub and Seamless platforms, ensuring they can find the perfect meal for any event.

Ultimately, this integration is expected to reduce errors on large orders, enhance the dining experience for our corporate customers, and make it easier and more profitable for restaurants using Olo to scale their business with Grubhub's extensive network of corporate clients.

How Does It Work?

The real-time integration allows catering orders placed through Grubhub to be processed directly through the restaurant's existing Olo system. This supports key benefits for all parties:

• For Restaurants:Orders, payments, and reporting are consolidated, eliminating secondary tablets or custom processes for catering.
• For Corporate Clients:They gain access to a wider selection of reliable, local restaurants capable of handling their large-volume orders with increased accuracy.

What's Next?

The Grubhub Product teams are constantly seeking to deliver a revolutionary dining experience for all our users. This integration is already rolling out with DIG, honeygrow, and Portillo's as dining offerings. We look forward to continued expansion and rolling out new features that make the integration an even better experience for all users-from restaurant staff to corporate coordinators.

Want to be part of the magic behind our product launches? Explore our open Product roles here!