Speeding up the pace of transformation with AI

Groupe BPCE is fully embracing the era of artificial intelligence, transforming its operations and enriching its customer experience. Discover the concrete advances and key figures behind the adoption of this new technology within Groupe BPCE.

Generative AI: a major transformation for the banking sector

Generative artificial intelligence (Gen AI) marks a new milestone in digital transformation, following the advent of the internet and mobile technology. For the banking sector, this translates into a profound transformation of financial services, from internal operations (back-office) to customer-facing interactions (front-end), and significant changes in the customer experience, both online and in brick & mortar branches.

Groupe BPCE's AI strategy is based on two key pillars: "AI for All" and "Transformative AI"

AI for All: an AI assistant for all our employees
The rollout of the secure internal AI assistant has been a resounding success. Launched at the end of 2023, this assistant offers AI solutions for all of the Group's 100,000 employees. The initial goal was to reach 50% of users by the end of 2026.

This goal has been achieved one year ahead of schedule: today, more than 50,000 employees use it on an everyday basis.

Transformative AI: five priorities for a tangible impact
Groupe BPCE has chosen a selective approach, focusing on five key priorities with specific key performance indicators (KPIs) to gauge their success: