Genesys Deepens Investment in Canada with New Downtown Toronto Office

TORONTO, Nov. 4, 2026 - Genesys^®, a global leader in agentic orchestration for customer experience (CX), today announced the opening of its new office in downtown Toronto, reinforcing the company's continued investment in Canada and its growing technology ecosystem.

The new office provides a modern collaboration hub for employees, customers and partners amid strong business momentum in Canada, where annual recurring revenue (ARR)ⁱ for the Genesys Cloud™ platform grew more than 30% year over year in the second quarter of fiscal year 2027. The investment builds on the company's longstanding presence in the country and reflects the important role Canadian teams play in the company's global business and continued agentic innovation of the Genesys Cloud platform.

"Canada has long been an important market and source of innovation for Genesys, and our new Toronto office represents the next chapter of that commitment," said Michael Wiesblatt, vice president and country manager, Canada at Genesys. "We're continuing to invest in the people, technology and partnerships that help us innovate for organizations in Canada and around the world. This new space gives our employees, customers and partners a place to come together, exchange ideas and shape what's next for customer and employee experiences."

Investing in People and Customer Success

Genesys has operated in Canada since 1995, with Canadian teams playing an important role in the company's global research and development organization and the continued growth of Genesys Cloud. That longstanding presence is supported by a focus on creating an environment where employees can build their careers, develop new skills and contribute to work that has an impact. Most recently, Genesys was Certified™ as a Great Place to Work^® in Canada and named to the Best Workplaces™ in Ontario list.

The new Toronto office gives employees, customers, partners and the broader Canadian Genesys community space to work together and advance customer and employee experiences.

Those relationships are an important part of the Genesys business in the country, where the company serves hundreds of customers, including Best Buy Canada, Beneva and National Bank of Canada. Using Genesys Cloud and its AI capabilities, Best Buy Canada has strengthened brand loyalty, increased its Net Promoter Score while reducing overall operating costs by 20%, illustrating how Canadian organizations are using the platform to improve both customer experience and business performance.

Learn how organizations across Canada create better customer and employee experiences with Genesys here.

About Genesys

Genesys^® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.

© 2026 Genesys. All rights reserved. Genesys, the Genesys logo and Genesys Cloud are trademarks, service marks and/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies.

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ⁱ Genesys Cloud Annual Recurring Revenue (ARR) is defined as Genesys Cloud fiscal quarterly revenue, including both committed contractual amounts and usage-based revenues, multiplied by four.