Building the Agentic Enterprise: Secrets from Early Adopters

Salesforce customers are at the forefront of the agentic revolution, and they're already seeing real-world value from it. Early adopters like Box and Engine are finding new efficiencies and improving the experiences of their own customers at scale.

But these kinds of tech shifts don't happen easily, and there are a lot of learning moments along the way. In a recent conversation, Olivia Nottebohm, Chief Operating Officer, Box and Demetri Salvaggio, VP, Customer Experience & Operations, Engine share their advice for companies looking to become agentic enterprises.