Q&A: How a $1.5 billion technology and AI investment will benefit Nationwide Property and Casualty partners

Q&A: How a $1.5 billion technology and AI investment will benefit Nationwide Property and Casualty partners

Nationwide, a Fortune 100 enterprise and one of the largest insurance and financial services companies in the U.S., announceda transformational $1.5 billion investment through 2028 in technology innovation initiatives, with $100M earmarked for advancing AI each year for the next three years. Nationwide Property & Casualty Chief Technology Officer and Senior Vice President Guru Vasudevaexplains the impact this investment will have on the company's P&C partners.

Q: How does Nationwide's $1.5 billion investment in AI benefit Nationwide Property & Casualty partners?

Vasudeva: This investment is going to transform how we serve our partners now and well into the future. Today, we're leveraging AI to improve modeling, streamline claims processing and enhance customer experiences. Tools like Claims Log Notes summarize thousands of claims weekly, allowing our associates to focus on empathy and judgment rather than paperwork. We are deploying digital twins of products to better predict risk, drive pricing and develop new customer protection solutions. In turn, these innovations help our partners deliver faster, more accurate and more personalized service to their customers. This $1.5 billion investment will scale up our AI capabilities even further, creating more growth opportunities going forward.

Q: How will Nationwide keep P&C partner and customer data secure?

Vasudeva: Data protection is a top priority. We've embedded security, resilience and governance into our architecture-not added it on top. Our AI tools are built with enterprise-grade safeguards, and our governance framework ensures responsible use. We also have dedicated teams-a Blue Team and Red Team-focused on innovation and risk mitigation, ensuring that every AI deployment is safe, compliant and aligned with our values. The Red Team rigorously evaluates risks and vulnerabilities, while the Blue Team focuses on innovation. Together, they ensure that every solution we deploy is secure, compliant and aligned with our mission to be the most trusted protection company.

Q: What are you most looking forward to as a result of this business-changing technology investment?

Vasudeva: I'm excited about the shift toward a global 24/7 operating model that will allow us to scale capacity and deliver continuous service. Our cross-functional teams are driving agility and speed, and our associates are being equipped with the skills to thrive in an AI-driven economy. With tools like Nationwide Notetaker and Copilot Studio, we're seeing real productivity gains and improved customer satisfaction. This investment positions us to lead in the next industrial revolution-powered by AI and focused on delivering lasting value to our partners.

To learn more about Nationwide's technology organization, visit the Nationwide Technology & Innovation Newsroom page.

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