hubNashville Marks 8 Years of Service

Metro is marking the 8th anniversary of hubNashville during National Customer Service Week.

hubNashville was created to give residents one place to request services, ask questions, or report issues. In eight years, it has processed nearly 2 million requests and continues to handle thousands more each week.

Residents use hubNashville for everything from pothole repairs and trash pickup to permit questions and public safety concerns. Every request is tracked until it is resolved. By absorbing a wide range of non-emergency calls, hubNashville also reduces the number of non-urgent calls to 911. That allows emergency call takers and dispatchers to stay focused on true emergencies.

As Metro continues to invest in technology and staff training, hubNashville remains one of the most widely used tools for connecting Nashvillians with city services and strengthening accountability across government.

"Nashvillians are turning to hubNashville to solve things big and small in their neighborhoods, because we know sometimes the little things aren't little at all, they're everything when it's impacting your family or community," said Mayor Freddie O'Connell. "Nearly 2 million requests have come into hubNashville since its launch, including many repeat customers like me. We want Nashville to be the standard bearer when it comes to great customer service by a local government and hubNashville is central to achieving that goal."

• Top requests include cart services, towing, and trash/recycling related items.
• 1,969,000+ requests received since hub implementation.
• 255,876+ public safety requests with over 131,000 resolved on the first call.

"The success of hubNashville comes from the dedication of Metro employees, from the teams keeping systems running, to the departments responding to requests, to our hubNashville team who work hard for Nashvillians. I'm grateful to work with and learn from them every day," said Erin Williams, Director of hubNashville.

National Customer Service Week runs from October 5 through October 10 and is dedicated to celebrating the importance of the people who serve in customer service roles.