DE E-ZPass Announces New Website, Invoicing System, and Temporary Service Outage

Delaware - The Delaware Division of Motor Vehicles (DMV) is proud to announce the upcoming launch of a newly redesigned, ADA-compliant E-ZPass website on Thursday, November 13, 2025. EZPassDE.com will feature a modern look, improved accessibility, and an overall more user-friendly experience. The enhanced platform also introduces an improved invoicing process made possible through SB88, expanded customer service options, and upgraded account management features.

DMV Director Amy Anthony highlighted the significance of the upgrade, stating, "This upgrade represents a significant advancement in delivering a modernized, more accessible, and user-friendly E-ZPass experience for our customers."

Updates to Delaware E-ZPass Invoicing include:

New Monthly Toll by Plate Invoicing

With the upgraded system, customers will begin receiving one consolidated invoice per month containing all toll transactions within the billing period. Each invoice will reflect only the toll amount due, with no additional fees or penalties. If payment is not received within 60 days, applicable fees and penalties will be assessed in accordance with Title 21 of the Delaware Code.

All Toll Road Exit Ramps Transitioning to Toll by Plate

Drivers without an EZPass will no longer use cash to pay at exit ramps. Instead, they will receive an invoice for the toll amount due payable within 60 days. Cash will continue to be accepted at toll booths on SR-1 and I-95.

Email & SMS Notifications

Delaware E-ZPass Customers may enroll in email and text message alerts for important updates, including low balance notifications.

Automatic Credit Card Updates

For Delaware E-ZPass customers who opt in, saved credit card information will automatically update when their card expires or is replaced, helping prevent disruptions to account replenishments or services.

Temporary System Shutdown

To complete the upgrade, the E-ZPass Delaware website and all related online services will be temporarily unavailable on Thursday, November 13, 2025, at 8:00pm, through Tuesday, November 18, 2025, at 7:00am.

During this time:

• Online account access will be unavailable.
• Telephone Interactive Voice Response (IVR) access will be temporarily unavailable.
• Telephone Customer service operations for Delaware E-ZPass customers will be temporarily closed.
• Payments and account updates cannot be processed.
• New E-ZPass accounts cannot be created.
• Transponders cannot be replaced or purchased.

No late fees or penalties will be assessed while the system is temporarily offline.

For assistance with your E-ZPass account, visit ezpassde.com, stop by the E-ZPassDE Customer Service Center in Downtown Dover, email [email protected], or call 1-888-397-2773.