UIA resources are available online on Veterans Day

State offices will be closed Tuesday, November 11

The Michigan Unemployment Insurance Agency (UIA) offices will be closed for Veterans Day, Nov. 11, but workers can still go online to certify work searches, access a wide variety of helpful resources, or use UIA's chatbot for answers to general questions.

Workers can file claims online -- following the steps in the UIA Claimant Roadmap -- or certify their job searches using their Michigan Web Account Manager (MiWAM) account. MiWAM is available 24 hours a day, seven days a week, even when UIA offices are closed. Log in at Michigan.gov/UIA.

Applying for benefits, certifying, and logging work searches online is the quickest and most efficient way for workers to access benefits.

With state offices closed for Veterans Day, certifying by calling the Michigan Automated Voice Interactive Network (MARVIN) will not be possible. Workers scheduled to certify by phone on Tuesday can instead certify on Thursday or Friday next week. Every two weeks, workers must report their job status and whether they meet work eligibility requirements to be able to collect benefits.

Workers should be aware that with the one-day closure of UIA offices there may be a slight delay in having unemployment benefits deposited into bank accounts or added to U.S. Bank debit cards.

UIA's new artificial intelligence-powered chatbot will be available 24 hours a day during the holiday at Michigan.gov/UIA. Workers and employers can access the chatbot using either a desktop or mobile device for quick and accurate responses to questions.

The UIA's 12 Local Offices, Customer Service hotline at 1-866-500-0017, and the Office of Employer Ombudsman phone line at 1-855-484-2636, Option 4, will be available again to serve Michigan residents beginning Wednesday, Nov. 12.

Workers can access these online resources at any time:

• The UIA Claimant Roadmap, a six-step, user-friendly guide to applying for and understanding benefits. Access the roadmap at Michigan.gov/UIAClaimantRoadmap.
• A list of Online Coaching Sessions, which are web-based group sessions led by UIA staff on topics such as filing a first-time claim, understanding a Monetary Determination letter, the protest and appeals process, and seeking work and registration requirements. The First-time Filer Coaching Session is also available in Spanish.
• A calendar of available phone, virtual, or in-person appointments that can be scheduled up to 14 days in advance at Michigan.gov/UIA.
• Answers to frequently asked questions, toolkits, and resources at Michigan.gov/UIA.
• A library of helpful instructional videos can be viewed on YouTube.
• A comprehensive list of resources for federal workers who have been terminated at Michigan.gov/FederalWorkerHelp.
• Apply for free legal help through the Advocacy Program. Advocates help more workers and employers with appeals of UIA redeterminations.
• MiUI University, to learn more about UIA's upcoming new, modern MiUI computer system available to all users in Summer 2026. MiUI will be easy to use, speed claims processing, and build on the agency's aggressive anti-fraud tactics. It also will include plain language forms and correspondence for easier understanding of expectations.
• The UIA Economic Dashboard, which tracks local and statewide trends in unemployment insurance at Michigan.gov/UIAEconomicDashboard.

Need help or have questions about a claim?

Meet with us: Schedule an in-person, phone, or virtual meeting at Michigan.gov/UIA.

Chat with us: Available through MiWAM Monday through Friday, 8 a.m. to 4:30 p.m.

Ask online: UIA's chatbot at Michigan.gov/UIA can answer many questions.

Search online: FAQs, videos, toolkits, and other resources at Michigan.gov/UIA.

Talk with us: 1-866-500-0017, Monday through Friday. TTY service is available at 1-866-366-0004.

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