Cosentino Drives Business Transformation with AI Powered by Celonis Process Intelligence

Enterprise AI powered by process intelligence drives business transformation

Since 1945, Cosentino Group has provided high-quality, natural and manufactured surfaces for architecture and design applications. Its products can be found in iconic buildings and everyday homes around the world. For over four decades, the family-owned Spanish company has been a pioneer in the industry, creating revolutionary new surfaces like Silestone® and Dekton®.

In 2024, the company embarked on an innovation project, using AI to optimize business operations. They turned to a trusted partner with over a decade of experience in process excellence, machine learning, and AI - Celonis. Within just seven weeks, Celonis was able to identify a compelling use case, pull in the necessary information from Cosentino's IT systems, structure the data, build the AI assistant, and deploy it.

The AI Assistant for credit block management analyzes each blocked order within seconds, pulling together all relevant data, such as order value, the customer's credit information (e.g., available credit balance), and process-driven KPIs (e.g., their block removal rate). Next, the assistant makes a recommendation on what actions to take, such as removing the block or keeping it in place and asking for proof that outstanding invoices have been paid. In addition, the assistant provides detailed, fact-based reasoning so that the credit experts can review and validate the decision with ease. Credit managers can accept the assistant's decision with a click of a button or reject it and provide reasoning for the assistant to learn from.