October 23, 2025: Chipotle Settles Gift Card Redemption Lawsuit

Chipotle must allow refunds for California consumers with gift card balances under $10

LOS ANGELES - Chipotle Mexican Grill, a national restaurant chain with over 500 stores in California, has settled a consumer protection lawsuit alleging it failed to allow California consumers to cash out Chipotle gift cards with a remaining balance of less than $10.

"Gift cards are real money purchased with hard-earned cash," Los Angeles County District Attorney Nathan J. Hochman said. "California law is clear that consumers have the right to redeem gift cards with a balance under $10 for cash. I thank Deputy District Attorney Duke Chau of our Consumer Protection Division for handling this case along with our partner district attorney's offices throughout California. Thanks to their hard work, companies throughout California are held accountable."

The final judgment, which was entered in Ventura County Superior Court, totals $246,000, including:

• Civil penalties: $145,467 total; $36,367 to the Los Angeles County District Attorney's Office
• Investigative costs: $88,533 total; $20,000 to the Los Angeles County District Attorney's Office
• Restitution: $12,000 to the California Consumer Protection Prosecution Trust Fund to enhance investigation, prosecution and enforcement of consumer protection actions brought pursuant to California unfair competition statutes

"Consumers are watching every penny in today's economy and should never have to fight for rights guaranteed under state law," said Rafael Carbajal, Director of the Los Angeles County Department of Consumer and Business Affairs. "This settlement makes clear that Los Angeles County will hold businesses accountable when they fail to follow consumer laws."

The judgment, in which the company denied any wrongdoing, also provides the following injunctive relief for a period of four years:

• Chipotle must create and maintain a website portal, initially accessible at chipotle.com/gift-card-cashback, where consumers can request a refund for any card that carries a balance of less than $10. To obtain a refund, California consumers must enter their gift card's identifying information.
• Chipotle must ensure that its new gift certificates, including those purchased through third parties, contain an updated notice on the front or back alerting California consumers that they may redeem the gift card for cash when its cash value is less than $10. The notice must include the website where consumers can obtain the refund.
• The company cannot use the information associated with gift card redemptions provided by California consumers for any other purposes unrelated to the redemptions such as advertising or marketing without consumers' consent to these unrelated activities.

The lawsuit was led by the Ventura County District Attorney's Office and included the assistance of the district attorney's offices of Los Angeles, Shasta, and Sonoma counties, as well as the Los Angeles County Department of Consumer and Business Affairs.