New Solid Waste Services Agreement with Republic Services Takes Effect Today

The City of Toledo's new Solid Waste Services Agreement with Republic Services (Allied Waste Services of North America, LLC) is in effect as of today, September 1, 2026. The five-year agreement continues residential trash, recycling, and bulk waste collection services for Toledo residents and establishes stronger performance standards to hold the company accountable for the level of service residents expect and deserve.

There is no change to collection schedules, cart service, recycling guidelines, or bulk waste pickup. Residents should continue to set out trash, recycling, and up to 5 compliant bulk items on their regular collection day, following the same guidelines they have always used.

New Accountability Measures

The new agreement establishes clear, measurable service standards - with financial credits owed back when Republic Services falls short. Highlights include:

• A 99.5% monthly service completion rate. If Republic Services misses this threshold, the company owes the City credits that increase with the extent of the shortfall - up to $10,000 for performance below 98%.
• Container delivery timelines. New or replacement trash and recycling carts must be delivered within 3 business days of the request, or the company will incur a daily penalty for each day it's late.
• Spill cleanup within 8 hours. Any scattered or spilled waste or recycling material must be cleaned up within eight hours of notice.
• 24-hour complaint response. Service complaints must receive a response within 24 business hours.
• Monthly performance reporting. Republic Services must deliver monthly and annual data reports to the City by the fifth business day of the following month, with penalties for late reporting.
• Fast call center response. The company's average answer time for customer service calls must remain under 3 minutes, with penalties for slower response times.
• Proactive communication on service delays. Republic Services must notify the City and residents of any planned or unplanned issues that will affect service delivery.

Reporting a Service Issue

Residents who experience a missed pickup, damaged cart, or other service issue should contact Republic Services directly:

• Phone: 419-936-2511 (Monday-Friday, 7:30 a.m. - 5:00 p.m.)
• Online: Republic Services' customer self-service portal, available 24/7 at republicservices.com

Reporting issues directly to Republic Services ensures they're logged and tracked against the new service standards, and helps the City monitor the company's performance.

Residents are also encouraged to create a free account through Republic Services' online portal, where they can subscribe to receive alerts about service delivery impacts - including holiday schedule changes, weather delays, and other advisories. Residents can sign up at my.republicservices.com/u/signup.