Cybersecurity at the core of BankDhofar’s digital banking strategy

In an era where digital banking is rapidly reshaping financial services, cybersecurity and trust have become foundational pillars of sustainable growth. For BankDhofar - a recognized leader in digital innovation in Oman - protecting customer data, defending against cyber threats, and building confidence in digital channels are not just technical objectives; they are strategic priorities that safeguard the future of banking in the Sultanate.

BankDhofar has integrated cybersecurity deeply into its digital transformation journey, ensuring that robust defenses support every digital product and service it offers. As part of this commitment, the bank has adopted advanced security protocols and industry standards to protect sensitive customer information. Its mobile banking platform, for example, incorporates technologies such SIM-based verification, and biometric authentication - reinforcing secure access across digital channels. These measures ensure that mobile users can transact with confidence while minimizing the risk of unauthorised access or fraud.

Further demonstrating its dedication to security, BankDhofar has previously achieved PCI DSS (Payment Card Industry Data Security Standard) certification, a globally recognised standard for safeguarding cardholder data. Such compliance reflects systematic investments in people, technology, and governance frameworks that protect payment card information and build lasting trust with customers.

BankDhofar also strengthens its cybersecurity posture by leveraging strategic partnerships with technology leaders. Its collaboration with Omantel - utilising cloud-first infrastructure such as Oracle Cloud Infrastructure (OCI) enhances data protection through scalable, encrypted, and resilient environments.

In addition to infrastructure, partnerships - such as those with global payments networks like Mastercard - introduce advanced tokenisation and fraud-mitigation technologies into the bank's payment ecosystem. These integrations enhance transaction security both in-store and online, embedding best-in-class global cybersecurity measures into local financial services.

Recognising that cybersecurity is a shared responsibility, BankDhofar has expanded its efforts beyond technology to include customer awareness and education. The bank regularly runs fraud and security awareness campaigns to inform customers about phishing, impersonation scams, and other emerging threats - encouraging safe practices like protecting personal data, recognising fraud signals, and reporting suspicious activity promptly. By equipping customers with knowledge, the bank strengthens community resilience to digital risks and builds trust in electronic channels.

BankDhofar's cybersecurity policies align with the regulatory landscape in Oman, including frameworks established by the Central Bank of Oman. These regulations mandate robust risk management, audit capabilities, and vendor oversight - ensuring that cybersecurity governance is not just reactive but embedded in the bank's long-term operational processes.

By prioritising cybersecurity and trust, BankDhofar is doing more than protecting systems - it is enabling digital confidence. Secure digital banking platforms encourage wider adoption of online services, support financial inclusion, and enable innovative solutions like contactless payments, digital onboarding, and real-time business banking. In doing so, the bank not only fortifies its own digital ecosystem but contributes to the broader stability and growth of Oman's digital economy.