AppDirect Acquires CCI Network Services, Creating a UCaaS and Customer Experience Center of Excellence

SAN FRANCISCO - Sept. 25, 2026 - AppDirect, the world's leading B2B subscription commerce platform, today announced it has acquired CCI Network Services, a leader in delivering integrated unified communications as a service (UCaaS) and customer experience (CX) technology and back office solutions to organizations across industries. By integrating CCI's world-class capabilities into its ecosystem, AppDirect will now have a center of excellence for UCaaS and CX, accelerating its ability to deliver a unified, differentiated and value-first experience for partners, customers and providers.

Businesses' communication needs are growing more intricate. Work now spans hybrid work models, distributed teams and multi-channel customer expectations. CCI gives AppDirect a deeper foundation in these areas, allowing it to deliver more specialized support while helping its ecosystem navigate, implement and manage complex communications solutions.

With its deep technical expertise, consultative service model, managed UCaaS services and tailored CX integrations, CCI has empowered businesses to modernize communications and enhance every customer interaction for over two decades. This acquisition advances AppDirect's global mission to simplify the procurement, management and optimization of recurring technology services by adding specialized expertise and operational scale in the rapidly evolving UCaaS and CX categories.

"Access to technology is only half of the solution. Advisors need the expertise as well as the operational support to turn that technology into business value," said Nicolas Desmarais, CEO and chairman of AppDirect. "Bringing CCI's deep expertise in UCaaS and CX into AppDirect allows us to extend that expertise across our ecosystem while giving CCI the reach and resources to accelerate its growth."

CCI's team and specialized UCaaS and CX services will become an integrated part of the AppDirect ecosystem, supported by CCI's dedicated back office capabilities. This will enhance the unified communication and CX functionality available to advisors and customers. AppDirect advisors will gain access to specialized services and support they can use to confidently meet sophisticated customer needs and expand their technology portfolios.

The acquisition also aligns with AppDirect's robust AI-powered offerings for advisors with CCI's new AI Receptionist. A native AI front desk built into CCI Cloud PBX, AI Receptionist uses natural conversation to route calls, handles end-to-end appointment scheduling and delivers AI-generated transcripts, detailed summaries and disposition metrics. This addition to AppDirect's AI portfolio introduces new ways for advisors to help businesses automate routine interactions and improve customer experiences.

CCI customers will continue to receive the responsive, expert service they have come to expect, while gaining access to AppDirect resources, marketplace offerings, technology partnerships and a seamless pathway to new cloud and communications services to meet evolving business needs. CCI's channel partners, which include reseller and integration partners and service delivery teams, will similarly benefit from expanded support, access to AppDirect's extensive catalog and new cross-sell and upsell opportunities.

"Joining AppDirect gives us the opportunity to take what we've built over more than 20 years and bring it to a much larger audience," said Jeff Parson, CEO of CCI Network Services. "Together, we'll offer deep expertise, broad solutions and an unwavering focus on empowering businesses through every stage of their technology journey."

CCI is expected to continue to operate under its existing brand while becoming part of the AppDirect back office.

Additional Resources:

• AppDirect Closes Acquisition of Network and Mobility Lifecycle Management Platform to Complement Its Newly Launched Everything Store for B2B

• AppDirect Acquires PartnerStack, Creating the Unified Subscription Commerce Platform for Partner-Led Growth

• AppDirect Nears $1B in Gross Annual Recurring Revenue with a Bold Vision for B2B Commerce, Adds CrowdStrike Executive to its Board of Directors

About AppDirect

AppDirect is a B2B subscription commerce platform company that brings together technology providers, advisors and businesses to simplify how they buy, sell and manage technology. More than 1,000 providers, 14,000 advisors and 16 million subscribers rely on the AppDirect ecosystem of subscription marketplaces to power their innovation, growth and success. For more information, visit appdirect.com, devs.ai and follow us on LinkedIn.

About CCI Network Services

CCI Network Services is a provider of diversified telecom services. Founded in 2003 and headquartered in Salt Lake City, Utah, CCI designs, provisions and manages customized, mission-critical voice, data and cloud solutions for enterprise customers and small to medium sized businesses throughout the U.S. For more information, please visit www.ccicom.com.

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