Tuesday 10 March 2026

Islanders can now complete their 2025 tax return online at my.gov.gg ahead of the deadline on 30th November 2026.

The Revenue Service recognises that this comes at a time when many people will still be awaiting an assessment or repayment from a previous year.

As has already been announced politically, a detailed assessment of the current operational situation of the Revenue Service is being carried out so that a recovery plan can be put in place to bring the service back to where it needs to be over time.

The recovery plan is focused on prioritising essential work, including processing repayments, progressing older cases, and working through the outstanding assessments from previous years. Although some islanders are therefore still waiting for an assessment or repayment, people are encouraged to complete their 2025 tax return.

2025 returns will be processed in the order they are received. These will be worked on alongside the wider recovery activities to help ensure that a new backlog does not develop.

For completing the 2025 tax return, anyone wishing to file online who doesn't already have an account will need to create one. A step-by-step guide to this easy process is available at gov.gg/onlinetaxhelp. Many people find that filing online is quicker, easier, and more convenient. It also helps to keep costs down and reduce environmental impact. Anyone who needs assistance completing their online return can email [email protected] for help.

In addition, the Revenue Service is planning a series of drop-in events in May to launch the paper version of the 2025 return. Like last year these will be held at different venues across the island and will include a drop-in on a Saturday for anyone wishing to get help with a paper return who aren't able to attend during the week. When the drop in dates have been confirmed they will be available at gov.gg/onlinetaxhelp.

2024 assessments will also be issued shortly, in the order that tax returns were submitted.

Responding to a backlog of emails will also form part of the ongoing recovery, therefore, if someone has emailed the Revenue Service and not received a response, even if this was from months ago, these emails will all be looked at and addressed. In light of this, people are politely asked not to chase previous emails.

Scott Bloomfield, Head of Service Delivery, said:

"On the surface, it might seem counter-productive to invite more tax returns at a time when we already have plenty to assess, but it's important that we not only look at outstanding work but also continue to process more recent returns. This is the only way that we'll actually be able to catch up and get the level of customer service back to where it needs to be.

"Another way that people can help us is by completing their tax return online, as the vast majority of people already do. This not only saves us time but is easier for people to use with the pre-populated form which can be easily tailored to people's circumstances. We recognise though that some people find this difficult and not everyone has access to the internet, which is why paper forms will still be made available.

"We'll also be offering plenty of drop-ins again this year to provide the support that people need to complete their returns."