Gilbert 311 Achieves 150,000 Completed Requests

Gilbert, Ariz. - Whether you're driving through Gilbert's busy streets or walking through our beautiful neighborhoods, the rhythm of daily life is guided by our roads, traffic signals, crosswalks, and stop signs. Behind every safe commute and smooth sidewalk is a dedicated team working to keep our streets well-lit, well-maintained, and accessible for our community.

Gilbert 311 is the Town's non-emergency public service request tool, designed for residents and visitors to easily submit requests for town-related services. The platform provides a two-way communication channel between the requester and Town staff. As Town staff address and resolve each request, the requester receives timely update notifications, ensuring transparency throughout the process.

In 2025, the platform received approximately 25,600 requests. The top three most requested Town services were:

• Trash & Recycling (Container Repair, Replacement, Abandonment)
• Street Light Outage/Malfunction
• Trash & Recycling (Missed Black/Blue Pickup)

Non-emergency issues can be reported conveniently through our website or the Gilbert 311 mobile app, helping keep our community safe and functional.

Requests you can submit through Gilbert 311 include:

• Road Hazard (dead animals, spills, debris)
• Potholes
• Damaged Traffic Signs
• Graffiti
• Code Compliance Violation Including Noisy Animals
• Parks & Lake Maintenance
• Water - Water Efficiency Checkup
• View the complete list here

To report suspicious activity, please call the Gilbert Police Department non-emergency line at 480-503-6500 at the time of the occurrence so officers can address the situation promptly. Please note that Gilbert Police does not monitor Gilbert 311 and this site is not monitored 24/7. You can expect to receive a response to your request during our normal business hours, Monday through Thursday, 7 AM to 6 PM.

For more information visit gilbertaz.gov/311.