Deloitte Launches First-to-Market Frontline Workforce Management Solution – Press release | Deloitte US

Key takeaways

• Deloitte's Frontline Workforce Management Solution elevates enterprise workforce management across industries. This solution automates shift scheduling, refines labor forecasting, drives labor cost optimization, and connects workforce data across every site, shift, and team, all through one connected system.
• The solution is already delivering measurable results. A top 10 global airline uses it to automate shift swaps, shift and vacation bidding, and payroll integration. Results include hundreds of thousands of hours recovered through automated scheduling, 15% reduction in absenteeism from autonomous shift swaps, and tens of thousands of employees with a measurably improved schedule.

Why this matters
According to Deloitte's "2026 Global Human Capital Trends Report," creating an adaptive experience for workers is becoming essential for well-functioning workplaces, with 85% of employees saying it is critical to develop the ability for the organization and the workforce to adapt at the speed required to succeed today. However, only 7% of leaders say they are leading in this area.

From fragmented processes to connected intelligence
Large, distributed workforces across industries are under growing pressure to retain talent, improve productivity, control overtime, and navigate increasingly complex compliance requirements, often while relying on legacy systems that make those goals harder to achieve.

By orchestrating capabilities delivered by Amazon Web Services (AWS), Infor, and ServiceNow, Deloitte's Frontline Workforce Management Solution directly addresses that complexity to deliver measurable business outcomes. The solution operates in three layers: a data and cloud layer powered by AWS that enables a scalable, real-time cloud infrastructure; an operational layer powered by Infor that helps ensure a mobile-first workforce experience; and an engagement and workflow layer by ServiceNow that allows a unified schedule bidding experience and personalized notifications.

By bringing workforce processes and data into a more connected system, Frontline Workforce Management helps organizations across industries automate shift scheduling, improve labor forecasting, manage labor costs, and coordinate workforce decisions across sites, shifts and teams.

"For frontline workers, the experience of work is shaped by thousands of everyday moments - from when and where they work to how easily they can adjust a shift or take time off. As workforce complexity grows, organizations have an opportunity to make those moments simpler for their people while making the business more agile. Frontline Workforce Management helps organizations connect the dots across their workforce ecosystem to deliver impactful intelligence that drives revenue growth and cost optimization."

- Manoj Mishra, Human Capital chief technology officer, Deloitte

A comprehensive solution purpose-built for today's complex workforces
The Frontline Workforce Management solution is equipped to guide organizations across industries from vacation time to compliance:

• Shift and vacation bidding: Live, configurable bidding tailored by workgroup, location and schedule type. Flexible bid methods and integrated vacation and schedule awards reduce conflicts and streamline the process.
  
• Shift trade and swap: Configurable workflows let employees trade shifts while accounting for notification preferences, business rules, and location or individual needs - reducing manager involvement and increasing workforce autonomy.
• Time off management: Employees can request or cancel time off from any mobile device, while a mobile-first experience simplifies scheduling and gives managers real-time visibility.
• Time calculations and compliance: Automated, real-time calculations account for union agreements, regulations, business rules, adjustments and retroactive changes - confirming compliance before hours reach payroll.
• Labor cost analysis: Quickly model the labor cost impact of contract, scheduling, or regulatory changes, giving stakeholders the financial clarity to make informed decisions.

Additionally, the platform provides tools for organizations with more complex operational requirements, including proactive fair work week compliance, AI-powered task prioritization and management, and real-time modeling of collective bargaining scenarios to support workforce decisions.

Following its inception for the aviation industry, the solution caters to different industries' needs, helping organizations with frontline workforces in healthcare, automotive and manufacturing, hospitality, transportation, retail and consumer products, as well as entertainment and media.

Frontline Workforce Management will soon be available for clients' direct purchase as part of the ConvergeTM by Deloitte portfolio, which includes a suite of production-grade software, data products, and industry-specific platforms that accelerate business transformation. Converge by Deloitte platforms are live in over 25 countries supporting clients in healthcare, retail, banking, insurance, public sector, life sciences, automotive, consumer products and manufacturing.

"Modernizing workforce management is a complex endeavor and no single technology provider can solve these operational challenges in isolation. By orchestrating multi-party collaboration that combines the specialized capabilities of AWS, Infor and ServiceNow, Deloitte is delivering a unified and industry-tailored solution. With Frontline Workforce Management, clients benefit from the integration of disparate platforms and harmonized technology and business processes to automate and elevate employee experiences."

- Chetan Jain, US HR transformation offering leader, Deloitte

A suite of solutions transforming workforce management
Experience a live demo of Frontline Workforce Management and other HR technologies at HR Tech, including:

• SimplrOps®: SimplrOps is Deloitte's intelligent automation platform for cloud ERP and HCM - built on the same technology our teams rely on for complex enterprise and HCM implementations. It automates routine tasks, surfaces insightful analytics, and strengthens decision-making, giving organizations the operational foundation to run their cloud systems the way they were designed to run.
• BenefitsIQ™: Created for organizations that want more from their employee benefits administration solution, BenefitsIQ™ is the modern way to manage health and welfare, pension, and supplemental benefits. It is a fully configurable, AI-native SaaS platform that automates workflow, streamlines enrollment, and creates an integrated and enhanced experience for employees and administrators. BenefitsIQ™ can be deployed as an insourced administration platform or coupled with Deloitte's end-to-end HR and benefits administration services for organizations looking for a holistic, outsourced solution.

Together, these platforms are helping organizations apply emerging technologies to simplify complex processes, improve employee experience, and enable their people to focus on higher-value work. Visit us at HR Tech in Las Vegas, Oct. 20-22, booth 6422.

Connect with us on Twitter at @DeloitteHC or on LinkedIn at Deloitte.