Altair Global Reimagines the Customer Experience for Modern Moves

These purpose-built improvements begin on the STAR home page. Designed to simplify every step of the relocation journey, a fresh look-and-feel greets our customers and "Actions"-or tasks-now drive the experience. It's a relocating employee's digital to-do list, tracking everything from uploading receipts for reimbursement to booking their final move travel. Actions ensure employees know exactly what to do next without any guessing, keeping their journey moving forward smoothly. This is all in service of reducing customer effort -an important satisfaction metric we measure at Altair.

From the Altair Anywhere app or their desktop, STAR navigates employees through every step of their relocation through one simple digital experience. Within STAR, employees can personalize their account by assigning delegates to help manage their move, sign up to receive SMS or email alerts, and enable accessibility mode for improved visibility. To manage their relocation benefits, they can use Altair's proprietary budgeting tool to carefully forecast expenses within a budget, securely enter bank details and request funds at the click of a button, find curated information about their destination city, keep track of documents and compliance records, and more-all while feeling informed, supported, and in control.

Speaking of support, help is also just a click away through messaging with their Altair Global Customer Experience representative, connecting with Ali, Altair's AI-powered virtual assistant, or reaching our 24/7 Experience Management Center.