University of Cincinnati

07/30/2025 | Press release | Distributed by Public on 07/30/2025 11:17

August 4 ServiceNow upgrade to enhance UC Service Portal

August 4 ServiceNow upgrade to enhance UC Service Portal

By Emma Bresser Email EmmaEmail Emma
3 minute read July 30, 2025 Share on facebook Share on Twitter Share on LinkedIn Share on Reddit Print StoryLike

University of Cincinnati Digital Technology Solutions will release key updates to the UC Service Portal aimed at improving the experience for students, faculty, and staff. Updates to the portal, powered by ServiceNow, will go live Monday, Aug. 4, before the start of the fall semester.

The release includes improvements to the look and feel of the UC Service Portal homepage (uc.edu/ithelp) and email notifications sent from the IT Service Desk at [email protected] as well as a new feedback function.

"The UC Service Portal is our front door, and we're working hard to roll out the welcome mat for the start of fall semester," said UC Vice President & Chief Digital Officer Bharath Prabhakaran. "These updates are designed to streamline access to IT services, reduce confusion, and deliver the university community a more intuitive digital experience."

What you can expect

UC Service Portal Homepage

The UC Service Portal, found at uc.edu/ithelp, functions as the central hub to report technical issues, submit IT service requests, search the IT Knowledge Base, and connect to UC Password Self Service to manage your password. 

The Aug. 4 updates will bring a refreshed interface and new features designed to make navigating and managing IT needs easier and more personalized for UC students, faculty and staff. 

Sign into the portal with your UC username and password to view them.

  • My Favorite Links: Add links to other UC systems outside of the portal. The new version of the portal includes a pinned link to GetIT for faculty and staff. 
  • My Favorite Items: Add links to places you regularly visit in the portal.
  • Announcements: IT-related updates and notifications about system maintenance, changes, improvements etc.
  • My Incidents and Requests: View the status of your open tickets.

Service Portal Notifications

The UC Service Portal keeps you informed about the status of your ticket with auto-generated email notifications sent from the IT Service Desk at [email protected].

Beginning Aug. 4, the notifications will feature a uniform UC-branded look, improved readability with natural language messaging and clearer headers and footers to help you easily identify legitimate communication about your ticket.

Share your feedback!

Select the feedback button on the right side of the portal after you sign in. Your suggestions will help inform future improvements.

Need help?

Contact the IT Service Desk.

  • Submit a ticket.
  • Or, call us.
    • From a personal phone, dial 513-556-HELP (4357) or 866-397-3382; press 2.
    • From a university phone on campus, dial 6-HELP (4357); press 2.

Tags

  • Faculty Staff
  • Digital Technology Solutions

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University of Cincinnati published this content on July 30, 2025, and is solely responsible for the information contained herein. Distributed via Public Technologies (PUBT), unedited and unaltered, on July 30, 2025 at 17:17 UTC. If you believe the information included in the content is inaccurate or outdated and requires editing or removal, please contact us at [email protected]