Swoop Earns Top Honor for Elevating Digital Healthcare Engagement with Web Solutions

Recognition marks Swoop's second Conversational AI Excellence Award from Customer Magazine and CustomerZone360

NEW YORK, NY, Oct 22, 2026 - Swoop, a leader in AI-driven, data-powered, and privacy-compliant healthcare engagement, won a 2026 Conversational AI Excellence Award from Customer magazine and CustomerZone360 for Swoop Web Solutions. This marks Swoop's second win from these organizations, following a 2024 recognition.

Swoop Web Solutions help life sciences brands turn brand.com into an outcome-driven intelligence engine. Its Intelligent Search and Intelligent Chat experiences help patients and healthcare providers (HCPs) find relevant, Medical, Legal, and Regulatory (MLR)-approved information while capturing privacy-safe, aggregated zero- and first-party signals about visitor questions, needs, and intent. These signals help brand teams identify knowledge gaps and inform content, audience, and channel decisions.

In a recent deployment across a leading pharmaceutical manufacturer's priority brand sites, Swoop Web Solutions increased engagement rates by 17 percent and reduced bounce rates by 10 percent. The analysis revealed that most site visitors were undiagnosed, proving how Swoop Web Solutions uncovers critical audience insights to inform smarter activation strategies.

"Conversational AI makes brand websites a more effective resource along the health journey by connecting patients and providers with clear, approved information when questions arise," said Swoop's Co-Founder and Chief Technology Officer Simeon Simeonov. "This recognition highlights our commitment to building patient-first digital experiences that help patients find the information they need and help marketers better serve the patients they support."

The award builds on prior recognition for Web Solutions, formerly known as Swoop Agents, including Innovation SABRE Awards North America and Best in Health Information from PRWeek. The offering brings Intelligent Chat, Intelligent Search, and an intelligence layer together to help brands improve website engagement, understand patient and HCP needs, and turn web interactions into actionable insights.

Contact

Marcella Milliet Sciorra
Chief Marketing Officer, Swoop
[email protected]