icare Impersonation Phone Call Scam

We are aware of scam phone calls from an individual identifying themselves as "James from icare" or claiming to be from icare. Reports indicate the caller may use different phone numbers and may attempt to obtain personal, financial or other sensitive information. These calls are not being made by icare or on our behalf.

While icare may contact customers about their claim, policy or services, we will never ask you to provide sensitive personal or financial information through an unsolicited phone call. If you're unsure whether a call is genuine, end the call and contact icare using the contact details on our website.

What to do

• Do not provide personal, financial or account information.
• End the call immediately.
• Keep a record of the phone number, date, time and details of the call.
• Contact icare through an official channel if you're unsure whether a communication is genuine.

If you've shared information

• If you provided financial information or made a payment, contact your bank or financial institution immediately.
• If you provided personal or identity information, contact IDCARE for identity and cyber support or 1800 595 160.
• If you believe you've suffered financial loss or a crime has occurred, report the matter to ReportCyber via the ReportCyber website or 1300 CYBER1 or police.

Report the scam

If you receive a call from someone claiming to be "James from icare", we encourage you to report it to:

• Your telecommunications provider
• Scamwatch
• icare through our official contact channels

Your reports help identify scam trends and support efforts to disrupt scam activity.

• Workers Compensation