Partial Gainwell System Outage – Scheduled Maintenance

TO: All Providers

RE: Partial Gainwell System Outage - Scheduled Maintenance

Please be advised that the Medicaid Management Information System (MMIS), operated by Gainwell, will undergo scheduled maintenance that will result in certain features being unavailable. During this time, secure web portal reports including, but not limited to, revalidation facsimiles, the features to upload documents for revalidation, enrollment updates, non-pharmacy prior authorizations, consent forms, etc. will not be available. Claims, eligibility processing, and pharmacy prior authorizations will be unaffected.

Outage period:

• Start : Friday, November 7, 2025, at 6:00 p.m. (Central Time)
• End : Monday, November 10, 2025, at 6:00 a.m. (Central Time) or sooner

Impact:

• Ability to download reports from the secure web portal
• Ability to upload documents for non-pharmacy prior authorizations in the secure web portal
• Ability to upload consent forms
• Ability to upload revalidation documents in the secure web portal
• Ability to upload provider enrollment update documents
• Ability to upload application documents via the electronic application portal

Providers are encouraged to plan accordingly for this downtime. Normal operations will resume once maintenance is complete.

Please contact the provider enrollment department if you have any questions by calling (888) 223-3630 on Monday through Friday 8 a.m. to 4:30 p.m.

The Current Procedural Terminology (CPT) and Current Dental Terminology (CDT) codes descriptors, and other data are copyright © 2025 American Medical Association and © 2025 American Dental Association (or such other date publication of CPT and CDT). All rights reserved. Applicable FARS/DFARS apply.