State of Alabama
09/26/2026 | Press release | Distributed by Public on 09/26/2026 12:41
Total Gainwell System Outage for MMIS Scheduled Maintenance COMPLETE
TO: All Medicaid Providers
RE: Total Gainwell System Outage for MMIS Scheduled Maintenance COMPLETE
Please be advised that the maintenance of the Medicaid Management Information System (MMIS), operated by Gainwell Technologies, has been completed.
All MMIS systems are now available and fully operational.
If you have concerns/questions, please contact Gainwell at:
Electronic Medicaid Claims (EMC) Helpdesk at (800) 456-1242
Hours: (All times Central)
7:00 a.m. - 8:00 p.m.- Monday-Friday
9:00 a.m. - 5:00 p.m. - Saturday
On-Call Service Hours
8:00 p.m. - Midnight - Monday-Friday
5:00 p.m. - 10:30 p.m. - Saturday
Noon - 5:00 p.m. - Sunday
Provider Assistance Center (PAC) at (800) 688-7989
Hours: Monday-Friday 8:00 a.m. to 5:00 p.m.
The Current Procedural Terminology (CPT) and Current Dental Terminology (CDT) codes descriptors, and other data are copyright © 2026 American Medical Association and © 2026 American Dental Association (or such other date publication of CPT and CDT).
All rights reserved. Applicable FARS/DFARS apply.
State of Alabama published this content on September 26, 2026, and is solely responsible for the information contained herein. Distributed via Public Technologies (PUBT), unedited and unaltered, on September 26, 2026 at 18:42 UTC. If you believe the information included in the content is inaccurate or outdated and requires editing or removal, please contact us at [email protected]