Irish Text Relay Service usage report published for Janu...

ComReg has published the Irish Text Relay Service (ITRS) take-up and usage statistics report for the period from 1 January to 31 December 2025.

ITRS ensures that those of us who are deaf, hard-of-hearing or speech-impaired, are able to make and receive calls independently. ITRS is available to customers of Eir, Sky, Tesco Mobile, Three, Virgin Media and Vodafone.

The following infographic contains an overview of the report. An accessible pdf version of the infographic is available by clicking here.

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How ITRS works

For the text to voice service:

• a deaf or speech impaired person types,
• an ITRS Assistant talks, and
• a hearing person listens.

For the voice to text service:

• a hearing person talks,
• an ITRS Assistant types, and
• a deaf or speech impaired person reads.

Take up and usage statistics

Volumes indicate a decrease of 333 calls in text to voice calls in 2025.

Volumes also indicate an decrease of 12 in voice to text calls in 2025.

The following table contains the take up and usage statistics for text to voice and voice to text from January 2022 to December 2025.

Quality of Service Indicators

Abandoned calls means the rate at which end- users of ITRS cancel an attempt to make an ITRS call through the ITRS service. The abandoned call rate for ITRS calls is no more than 5% of calls per calendar month.

Service level is measured by the percentage of calls answered by the ITRS agent within 20 seconds of the call being made to them.

The following table contains the quality-of-service indicators for text to voice and voice to text from January 2022 to December 2025.

For further information, visit itrs.ie.

ITRS opening hours are:

08:30-18:30 Monday-Thursday

09:00-21:00 Friday and Saturday

10:00-18:00 Sunday and Public Holidays