City of Newport News, VA
10/31/2025 | Press release | Distributed by Public on 10/31/2025 07:49
City of Newport News Launches Chatbots to Improve Access to Information
Newport News, VA - The City of Newport News has launched new AI-powered chatbots on its website, providing residents, employees, and visitors with 24/7 access to information on Human Resources, the City's Code of Ordinances, and citywide services.
The new chatbots offer instant responses to frequently asked questions and connect users to official city resources in real-time. Whether searching for employment opportunities, clarifying a city ordinance, or locating a specific department, the chatbots help users find what they need quickly and efficiently.
"This new tool demonstrates our continued commitment to innovation and transparency," said City Manager Alan K. Archer. "By using technology to simplify communication, we're making it easier for our residents and employees to access information and engage with the city."
The chatbots are available now at:
Chatbot users are encouraged to rate their experience by clicking the thumbs-up or thumbs-down icons at the bottom of the chatbot window and sharing their feedback.
For questions or additional information, please contact the Newport News 311 Center at [email protected] or call 757-933-2311.
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City of Newport News, VA published this content on October 31, 2025, and is solely responsible for the information contained herein. Distributed via Public Technologies (PUBT), unedited and unaltered, on October 31, 2025 at 13:49 UTC. If you believe the information included in the content is inaccurate or outdated and requires editing or removal, please contact us at [email protected]