HEI - Hawaiian Electric Industries Inc.

09/25/2026 | Press release | Distributed by Public on 09/25/2026 15:17

11 a.m. update: Hawaiian Electric ready to address storm-related power outages

11 a.m. update: Hawaiian Electric ready to address storm-related power outages

Release Date: 9/25/2026

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HONOLULU, Sept. 25, 2026 - As Hurricane Nolo approaches the state, Hawaiian Electric crews are prepared and stand ready to respond and begin damage assessments as soon as it is safe to do so. Employees, contractors and support staff have been deployed across Hawaii Island, Oahu and Maui County in preparation for potential impacts from the storm, including powerful winds and heavy rain. Customers should continue to plan for possible extended outages as the storm system makes its way across the island chain.

Hawaiian Electric crews who had been assisting with restoration efforts on Kauai, are back on their respective islands and are available for storm response.

Hawaiian Electric is working to keep outage maps and social media updated with information as it becomes available. Because of the dynamic nature of the storm system, outage information represents a snapshot in time and is subject to change as conditions evolve.

Please check hawaiianelectric.com or the company's mobile app for the latest outage information. However, estimated time of restoration may not be available until the storm passes and damage assessments can be completed. If you don't see your outage on the map, customers can report outages online or by calling our trouble lines:

Our priorities for restoration emphasize safety and essential community services. If outages occur, restoration efforts will take place in a manner designed to restore power to the greatest number of customers first. Damage assessments must be completed before repairs and restoration can begin. Assessments, especially in remote areas, can take several days depending on the severity of damage, accessibility of roads and availability of helicopters. While the company does use drones, there are line-of-sight limitations. Rest assured that we are working to restore power as safely and quickly as possible, even if crews are not in your neighborhood.

Please stay safe

  • Even when winds have subsided, conditions can be dangerous. We urge customers in storm-impacted areas to take the following safety precautions:
    • Stay far away from downed power lines, flooding and debris; lines could be energized and dangerous.
    • If you must travel, please help protect line workers and crews when you see them on the roadside assessing damage or making emergency repairs. Move over from the lane nearest to the workers or slow down until you can safely pass the work site.
    • Use extreme caution when driving. Power interruptions may cause traffic signals to stop working without warning. If you come to an intersection with a non-working traffic signal, treat it as a four-way stop.
  • If using a portable generator, make sure it is placed in a well-ventilated area outside the home, and be sure to carefully follow all instructions in the manufacturer's manual.
  • Ensure that electric appliances, especially ovens and stoves, are turned off to prevent fires.
  • Visit hawaiianelectric.com/electricalsafety for more safety tips.

If you don't have electricity and see downed lines, this is the likely cause of the outage in your neighborhood. Please call the Trouble Line for your island to report any downed power lines, and we'll send personnel out to inspect the damage when it is safe to do so. For your safety, always treat downed power lines as energized and dangerous, and stay at least 30 feet or more away from the lines. Customers should call 911 or our Trouble Lines to report dangerous situations such as downed power lines or sparking electrical equipment. Please help us keep phone lines open for emergencies.

We are committed to keeping you informed

Hawaiian Electric communicates restoration information to customers frequently through the news media and the following mobile-friendly resources:

HEI - Hawaiian Electric Industries Inc. published this content on September 25, 2026, and is solely responsible for the information contained herein. Distributed via Public Technologies (PUBT), unedited and unaltered, on September 25, 2026 at 21:17 UTC. If you believe the information included in the content is inaccurate or outdated and requires editing or removal, please contact us at [email protected]