Oregon Recognizes Public Safety Telecommunicators During National Public Safety Telecommunicators Week

Governor Tina Kotek has proclaimed April 12-18, 2026, as National Public Safety Telecommunicators Week in Oregon, recognizing the dedicated 9-1-1 professionals who serve as the first point of contact during emergencies and help save lives every day.

During this week, the Oregon Department of Emergency Management (OEM) proudly recognizes the state's public safety telecommunicators, call takers and dispatchers who support Oregon's statewide 9-1-1 system behind the scenes.

Often called the first first responders, telecommunicators provide calm, clear guidance during some of the most difficult moments in people's lives-whether helping someone perform CPR, coordinating emergency response to wildfires, or ensuring help reaches rural communities during severe weather.

Highlighting OEM's State 9-1-1 Program Team

OEM's State 9-1-1 Program plays a critical role in supporting Oregon's 40 Public Safety Answering Points (PSAPs), which provide 9-1-1 coverage across all 36 counties.

Behind every answered call is a network of professionals who help ensure the system works seamlessly. OEM's 9-1-1 team:

• Distributes Emergency Communications Tax funding
• Manages the statewide 9-1-1 network infrastructure
• Supports technology upgrades at local 9-1-1 centers
• Provides coordination, financial support and technical assistance
• Works with telecommunications providers to ensure calls are routed correctly
• Supports modernization of Oregon's emergency communications systems

Their work ensures that when someone dials 9-1-1 anywhere in Oregon, help can be reached quickly and reliably.

Supporting 9-1-1 Through GIS and Technology

Geographic Information Systems (GIS) play an increasingly important role in Oregon's 9-1-1 system. Accurate mapping data helps ensure emergency calls are routed to the correct 9-1-1 center and provides responders with better situational awareness.

OEM works closely with GIS professionals and local jurisdictions to improve location data, mapping accuracy, and system integration as part of the state's emergency communications modernization efforts.

GIS supports 9-1-1 operations by helping:

• Improve caller location accuracy
• Support faster call routing
• Enhance emergency response mapping tools
• Strengthen situational awareness during disasters
• Support Next Generation 9-1-1 capabilities

Modernizing Oregon's 9-1-1 System

Oregon continues to invest in modernization efforts to prepare for the future of emergency communications through the transition to Next Generation 9-1-1 (NG9-1-1).

Oregon 9-1-1 centers presently receive text messaging this transition will allow 9-1-1 centers to eventually receive additional data types such as images, video, and improved location information, helping telecommunicators and responders better understand emergencies as they unfold.

OEM's State 9-1-1 Program continues to support PSAPs through this transition by coordinating network upgrades, supporting equipment replacement, and helping local agencies prepare for emerging technologies.

A Legacy of Service

Oregon's State 9-1-1 Program was established by the Oregon Legislature in 1981 to ensure uniform and efficient access to emergency services statewide.

Oregon began to implement statewide Enhanced 9-1-1 service for wireline communications in 2000, allowing call takers to receive Automatic Number Identification (ANI) and Automatic Location Identification (ALI) information. This advancement significantly improved emergency response by providing callback numbers and caller location data.

Today, OEM continues building on that legacy by supporting wireless, Voice over Internet Protocol (VoIP), and emerging communication technologies to ensure reliable access to emergency services.

Answer the Call: Careers in 9-1-1

Oregon is also actively assisting in the recruitment of the next generation of 9-1-1 professionals. The state's 40 PSAPs regularly have career openings for individuals interested in serving their communities in this critical role.

Being a 9-1-1 dispatcher requires strong communication skills, critical thinking, and the ability to remain calm under pressure. It is a challenging and rewarding career where professionals make a real difference every day.

Those interested in exploring careers in Oregon's 9-1-1 system can learn more at:
https://www.oregon.gov/oem/911/pages/911-jobs.aspx

Thank You to Oregon's Telecommunicators

During National Public Safety Telecommunicators Week, OEM encourages all Oregonians to recognize the vital contributions of the professionals who answer the call-24 hours a day, seven days a week.

Their dedication, professionalism, and compassion help keep Oregon communities safe.

To Oregon's public safety telecommunicators: thank you for answering the call.