[Media Coverage] CallGate Provides Real-Time Caption ARS Service ‘WAVE Caption’ for Election Polling

Hello,

Our real-time caption-based visual ARS service, 'WAVE Caption,' has been officially applied to the election polling agency 'Research View' and featured in multiple media outlets.

Traditional telephone polling systems have long faced low response rates due to voice-only guidance, especially when survey questions become lengthy or complex. Respondents often misunderstand the questions or hang up before completing the survey.

With the introduction of WAVE Caption, respondents can now view survey questions and answer choices in real time on their smartphone screens while listening to the voice guidance. This allows users to understand questions more clearly and respond more conveniently. The service is particularly optimized for complex election survey questionnaires, offering an intuitive and easy-to-follow screen interface that significantly improves respondent convenience.

A representative from Research View stated, "Since adopting WAVE Caption, survey completion time has been significantly reduced compared to voice-only surveys. Beyond improving user convenience, the service is also helping reduce call costs, which are one of the biggest operational expenses for polling agencies."

This marks the first case in Korea where a visual ARS service has been applied to an election polling system, demonstrating both the innovation and stability of CallGate's technology in the market. Starting with Research View, WAVE Caption is expected to expand to additional polling organizations in the future.

Moving forward, CallGate will continue strengthening the competitiveness of its visual ARS solutions by providing customized communication solutions tailored to various industries and the rapidly evolving contact center market, including the growing adoption of AICC technologies.

Articles

• [JoongAng Economy News] CallGate Provides Real-Time Caption ARS Service for Election Polling
• [Enews Today] CallGate Launches 'WAVE Caption' Real-Time Caption ARS Service for Election Polling
• [Prime Economy] [Card News] CallGate Introduces 'WAVE Caption' for Polling Services