Back to Back to Back: The UPS Store® Ranks #1 on Forbes Best Customer Service List for Third Consecutive Year

14 October 2025

SAN DIEGO - October 14, 2025 - For the third year in a row, The UPS Store, Inc., the nation's largest franchisor of retail shipping, postal, print and business service centers, earned the #1 ranking on the Forbes® Best Customer Service list -- an honor powered by feedback from a consumer survey asking 158,000 people about their experience with more than 3,500 brands.

"Whatever The UPS Store is sending to its customers, it sure is arriving," according to Forbes' October 14, 2025 article about its 2026 Best Customer Service list. The Forbes Best Customer Service ranking methodology evaluates companies based on actual customer experiences and satisfaction levels across four factors: personal interaction, speed, services and resolution. The UPS Store three-year streak is a powerful testament to the franchise brand's unwavering commitment to delivering exceptional service across its network of more than 5,400 independently owned and operated locations throughout the country.

"We're incredibly proud to be recognized by the people we serve," said Sarah Casalan, president, The UPS Store, Inc. "Three years at #1, thanks to the everyday heroes in our stores who are the reason we keep raising the bar."

The customer-first approach by The UPS Store has become a hallmark of the brand, with franchise owners serving as trusted partners in their local communities. From packing and shipping to mailbox services to printing and professional business services, The UPS Store provides comprehensive solutions tailored to meet the unique needs of small business owners and consumers alike.

The growing list of accolades recognizing The UPS Store includes consistent top rankings in the Entrepreneur Magazine Franchise 500®, Franchise Direct® Top 100 Global Franchises, Franchise Times Top 400®, and USA Today® America's Best Customer Service among others.

To create Forbes' Best Customer Service 2026 list, Forbes partnered with HundredX, a customer-insights company, who conducted a year-long survey of more than 150,000 consumers. The survey generated over 3.8 million ratings across more than 3,500 unique brands. The ranking methodology is available here.

The UPS Store, Inc. provides extensive training and support for its franchisees, and the network continues to grow by approximately 100 new store locations a year. To learn more about franchising opportunities with The UPS Store, visit theupsstorefranchise.com.

About The UPS Store
With more than 5,400 locations across the U.S., The UPS Store network comprises the nation's largest franchise system of retail shipping, postal, print and business service centers. The UPS Store locations are independently owned and operated by licensed franchisees of The UPS Store, Inc., an indirect subsidiary of United Parcel Service, Inc., a Delaware corporation (although one or more may be company-owned). Services, prices and hours of operation are subject to change and may vary by location. For additional information about The UPS Store, visit theupsstore.com. Follow The UPS Store on social media at @TheUPSStore.

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