Brewers Association Seeks Contributors for New Front-of-House Training Program

The Brewers Association is developing a new e-learning program to help breweries train front-of-house (FOH) taproom staff.

Many BA members have identified onboarding FOH staff as an area where additional resources would be helpful, whether bringing new hires up to speed or refreshing existing staff on core responsibilities.

We've begun outlining the curriculum and building lesson plans. Now we're looking for input from the brewing community to help ensure the training reflects real-world taproom operations.

Share Your Expertise

We're looking for contributors and subject matter experts to help shape the program.

Contributors can help:

• Develop portions of the lesson plan
• Add real-world context and examples
• Review draft course materials

Whether you're a brewery owner, taproom manager, current FOH staff member, or a former taproom employee, we'd love to hear from you.

Interested in Contributing?

If you have experience or insight in the following areas, please reach out to .

Foundations of Hospitality & Service

• Greeting standards (slow vs. high-volume shifts)
• Engaging different guest types (regulars, first-time visitors, tasters)
• Order accuracy and efficiency
• Handling trays and service mechanics
• Make-right philosophy and complaint resolution
• Conflict de-escalation
• Managing rushes and team coordination

POS & Transaction Procedures

• Clocking in/out 
• Opening and closing tabs 
• Splitting checks 
• Discounts and gift cards 
• Cash handling and end-of-shift procedures 
• Merchandise sales and inventory awareness 

Cleanliness, Sanitation & Health Standards

• Daily bar cleaning 
• Restroom checks 
• Glass and equipment sanitation 
• Health code basics 
• Opening and closing checklists 
• Side work responsibilities 

Safety & Emergency Procedures

• Fire extinguisher locations 
• Emergency exits 
• Severe weather plan 
• Incident reporting process 

A Note from the BA Vice President of Membership, Sarah Billiu

The BA is your membership organization. We want our resources to meet member need and be driven by member voices. This is one of many opportunities to volunteer to serve … and maybe scratch a underutilized skillset. Interested in lending your expertise, but not sure this is the right opportunity? Keep an eye out for updates coming soon!