Electric Vehicle Collision Claims Rise 14% in the U.S. and 24% in Canada Even as Sales of New Models Slow

SAN DIEGO, Calif.-Mitchell, a leader in the development of innovative auto physical damage technology solutions, published its latest Plugged-In: EV Collision Insights report today. This issue provides an overview of the most notable 2025 trends in collision claims and repair for battery electric vehicles (BEVs), plug-in hybrid electric vehicles (PHEVs) and mild hybrid electric vehicles (MHEVs).

While sales of new BEVs decreased approximately 2% in the U.S., claims for repairable vehicles kept climbing. The share of repairable claims also increased by 6% for PHEVs and 20% for MHEVs year over year in the U.S. and 26% and 29% respectively in Canada.

"Even as BEV adoption slowed in North America last year following the end of government tax incentives, the auto insurance and collision repair industries still saw claims volume rise since more of these automobiles are on the road than ever before," said Ryan Mandell, Mitchell's vice president of strategy and market intelligence. "Due to their dense electrical architectures, software-driven systems and interconnected, sensor-heavy designs, these vehicles require additional diagnostic and calibration operations when damaged that can add cost, complexity and cycle time to each repair."

In 2025, BEVs averaged 1.70 calibrations per estimate compared with 1.63 for hybrids and 1.54 for automobiles with an internal combustion engine (ICE).

The Plugged-In: EV Collision Insights report also highlights annual changes in:

• Vehicle Values: Total loss market values dropped across most powertrain types with BEVs experiencing the largest decline, 6% in the U.S. and 13% in Canada. This was the result of accelerated depreciation, increased availability of lower-cost models and shifting consumer sentiment.
• Claims Severity: Average severity for repairable BEVs also fell by 5% in the U.S. and 2% in Canada. While remaining flat in both countries for PHEVs, claim costs for MHEVs increased by 4% to $5,054 in the U.S. and held steady in Canada at $6,267.
• Parts Selection: OEM parts remain more frequently used in BEV collision repairs. On estimates for repairable vehicles, the percentage of parts dollars designated for OEM parts was 86% and the percentage of repairable parts listed was 13% versus 62% and 15% respectively for ICE vehicles.

Visit the Mitchell website to download the full report or access previous issues and subscribe to future publications from mitchell.com/plugged-in.

About Mitchell, an Enlyte Company

Mitchell International, Inc. is a leader in the development of innovative auto physical damage technology solutions. Combining decades of experience with an open platform, proprietary data and intelligent, cloud-first applications, we help insurance carriers, collision repairers and vehicle manufacturers protect dreams and restore lives. Each day, more than 20,000 organizations turn to Mitchell for support efficiently managing claims and safely returning consumers to the road. For more information, follow Mitchell on Facebook or LinkedIn.