Loman AI and SpotOn Team Up to Put Restaurant Phone Calls on Autopilot

Loman AI, a voice-based artificial intelligence platform built to answer restaurant phones, has struck a partnership with SpotOn, a restaurant technology company, to offer AI-driven call automation to restaurants that run on SpotOn's point-of-sale system. The companies say the integration is designed to help operators keep up with a steady stream of calls-especially during rushes when staff are tied up with in-person service.

Under the agreement, restaurants using SpotOn will be able to configure Loman's voice agent to pick up calls immediately and handle routine requests that can bog down front-of-house teams. The tool is positioned as a digital layer over a long-standing operational choke point in hospitality: phones that ring unanswered while employees juggle orders, tables and walk-in traffic.

What the voice agent is built to do

According to the companies, the AI agent can manage common, revenue-linked tasks and connect back to the restaurant's systems. Key capabilities include:

• Answering customer questions
• Taking phone orders
• Booking tables
• Processing payments securely
• Connecting with the restaurant's POS for streamlined fulfillment

The pitch to operators is twofold: fewer missed calls and a more consistent capture of demand when the dining room is busiest. The companies also say the system can support higher check sizes through AI-led upselling, framing automation not only as labor relief but as a sales tool.

"The phone is still one of the biggest revenue channels in restaurants, and it's been broken for years," said Christian Wiens, founder and chief executive of Loman AI. "This partnership with SpotOn gives operators a real solution. Calls get answered instantly, orders get captured, reservations get booked, and teams can focus on hospitality instead of juggling ringing lines."

Activation is intended to be immediate for existing SpotOn customers, who can link their accounts through the companies' dashboards. The deal follows Loman AI's recent integration with OpenTable, which allows restaurants to route calls to their OpenTable-listed numbers to an automated voice agent-an indication that the company is trying to embed itself into the software stack restaurants already rely on to manage guests and demand.

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