Commission preliminarily finds TikTok's addictive design in breach of the Digital Services Act

Today, the European Commission preliminarily found TikTok in breach of the Digital Services Act for its addictive design.

This includes features such as infinite scroll, autoplay, push notifications, and its highly personalised recommender system.

Risk assessment

The Commission's investigation preliminarily indicates that TikTok did not adequately assess how these addictive features could harm the physical and mental wellbeing of its users, including minors and vulnerable adults.

For example, by constantly 'rewarding' users with new content, certain design features of TikTok fuel the urge to keep scrolling and shift the brain of users into 'autopilot mode'. Scientific research shows that this may lead to compulsive behaviour and reduce users' self-control.

Additionally, in its assessment, TikTok disregarded important indicators of compulsive use of the app, such as the time that minors spend on TikTok at night, the frequency with which users open the app, and other potential indicators.

Risk mitigation measures

TikTok seems to fail to implement reasonable, proportionate and effective measures to mitigate risks stemming from its addictive design.

For example, the current measures on TikTok, particularly the screentime management tools and parental control tools, do not seem to effectively reduce the risks stemming from TikTok's addictive design. The time management tools do not seem to be effective in enabling users to reduce and control their use of TikTok because they are easy to dismiss and introduce limited friction. Similarly, parental controls may not be effective because they require additional time and skills from parents to introduce the controls.

At this stage, the Commission considers that TikTok needs to change the basic design of its service. For instance, by disabling key addictive features such as 'infinite scroll' over time, implementing effective 'screen time breaks', including during the night, and adapting its recommender system.

These preliminary findings do not prejudge the outcome of the investigation.

The Commission's preliminary views are based on an in-depth investigation that included an analysis of TikTok's risk assessments reports, internal data and documents and TikTok's responses to multiple requests for information, a review of the extensive scientific research on this topic, and interviews with experts in multiple fields, including behavioural addiction.

Read the full press release and find further information about the:

• Digital Services Act - main aspects of the regulation
• User rights under the Digital Services Act - an overview
• Supervision of the designated very large online platforms and search engines under DSA

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