04/01/2026 | Press release | Distributed by Public on 04/01/2026 10:47
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Service Category
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Service Description
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Digital Engineering
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•Oversee & manage digital engineering for Omnichannel Platform and customer facing digital assets, including the Mobile App and Account Center, Apply & Buy, Fraud, Credit Risk, Marketing, Capability Enablement, New Business and Brand Integration and Solutions value streams, and Loyalty and Rewards platforms, including API integrations and operational processing.
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Amended
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| Servicing and Core Processing Engineering |
•Associate & Care Technologies: Deliver and maintain tools such as VCARS, IVR, Collections systems, and other operational technologies to support Care and Collections associates.
•Core Processing & Engineering: Operate and engineer the Jack Henry, Fiserv, and in-house lending platforms, including parameter management, APIs, regression testing, and modernization efforts.
•Payments & Financial Servicing Engineering: Oversee secure, accurate card and lending payment processing and financial servicing flows across all relevant systems.
•Servicing AI Assistant: Provide AI-driven servicing capabilities and knowledge-management solutions to improve efficiency and customer outcomes.
•Telephony Infrastructure & Communications: Deliver reliable voice infrastructure, communications platforms, and operational support for Care and Collections environments.
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Service Category
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Performance Standard
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Measuring Period
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Amended/ Added
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Digital Engineering
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PLP Services - Maintain 99.9% Rewards Website Fulfillment availability.
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M
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Added
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Maintain 99.9% availability of PLP (Rewards).
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Added
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Service Category
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Performance Standard
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Measuring Period
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Deleted
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Servicing and Core Processing Engineering
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PLP Services - Maintain 99.9% Rewards Website Fulfillment availability.
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M
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Deleted
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Maintain 99.9% availability of PLP (Rewards).
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M
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Deleted
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