Enterprise IT, Contact Center Leaders Prioritize Voice Orchestration, Provider Consolidation as AI Reshapes CX

ATLANTA, Nov. 5, 2026 - AVOXI , a global leader in cloud voice software for AI-forward contact centers, today announced it has seen significant acceleration in enterprise-scale engagements, with $100K+ customers growing 41% over the past two years. Momentum has been fueled by growing adoption across global brands including JetSMART Airlines, Polestar and Linksys, as IT and contact center leaders prioritize voice orchestration, consolidate voice providers and prepare their voice infrastructure for a new generation of customer experiences across human and AI agents.

"AVOXI has witnessed accelerated growth as large enterprises move away from fragmented carrier models. Voice is becoming the primary interface between companies and AI, and the enterprises moving fastest are the ones rebuilding their voice infrastructure first," said Barbara Dondiego, CEO of AVOXI. "Companies now recognize that intelligent, purpose-built software platforms are needed to orchestrate voice infrastructure for cloud contact centers and Agentic AI, driving stronger customer experience, loyalty, and revenue."

As voice becomes increasingly connected to CCaaS, CRM, messaging and AI applications, AVOXI provides the global voice infrastructure and orchestration layer to connect these technologies while maintaining visibility, control and performance across markets.

Orchestrating Global Customer Communications at JetSMART Airlines

JetSMART, one of South America's leading low-cost airlines, set out to gain greater control and visibility over customer communications across the markets where it operates. By integrating AVOXI with Genesys , HubSpot and WhatsApp, JetSMART established a more centralized approach to managing voice communications, routing customer interactions across channels, and connecting call activity across its customer experience (CX) ecosystem.

"Having integrated tools gives us greater visibility into our communications and allows us to manage customer interactions more efficiently across the markets where we operate," said Tomas Bañales, Head of Innovation at JetSMART. "With AVOXI, we're moving toward a more connected voice ecosystem that gives us greater flexibility to manage and route communications, in line with our broader customer service strategy."

Enterprises across every vertical are achieving similar results. Polestar and Linksys, for example, are seeing measurable gains with AVOXI, from higher answer success rates and stronger voice quality to more resilient global communications. AVOXI helps organizations reduce spam flagging, deliver localized customer experiences and improve reliability, consistency and performance across global markets.

Building the Voice Layer for Agentic AI

Enterprises are also extending their voice strategies to support AI-driven customer experiences. Customers have connected AVOXI's cloud voice platform with more than a dozen voice AI platforms , enabling human and AI agents across a common global voice infrastructure. The same capabilities driving success with calls to human agents also determine whether an AI agent sounds natural, gets answered and earns customer trust, making enterprise voice quality a prerequisite for successful AI deployment.

"Many organizations initially approach AI in customer service as an application decision, focusing on the capabilities of the AI agent itself," said Raul Castanon, Senior Research Analyst at 451 Research by S&P Global. "As deployments scale and expand globally, enterprises are recognizing that voice infrastructure plays a larger role in the overall experience. The ability to support natural, human-like conversations, apply intelligent routing and visibility across interactions, and integrate with a growing ecosystem of AI technologies can have a meaningful impact on both customer experience outcomes and the scalability of AI initiatives."

To learn how AVOXI powers human and AI agents on a single global voice layer, visit www.avoxi.com .