What is a service, really

A service is more than the technology behind it. Whether someone is registering for classes, accessing research resources, or getting help with a technical issue, the experience depends on people, processes, information, policies, and technology working together. As part of CEMI, Cornell's Service Management team is taking a broader, customer-centered view of service delivery to improve coordination across organizational boundaries and create more seamless experiences. The goal is simple: focus on outcomes, strengthen collaboration, and deliver on the vision of Any Customer, Any Service, One Experience.

Read more about how Service Management practices are shaping the CEMI program.