UIA offices closed on Memorial Day, but online resources are available

The Michigan Unemployment Insurance Agency (UIA) offices will be closed Monday, May 25, for Memorial Day, but unemployed workers can go online over the holiday period to certify for benefits, log their work searches, access helpful resources, schedule appointments, or use UIA's chatbot to find answers about unemployment.

The Michigan Web Account Manager (MiWAM) is available 24 hours a day, seven days a week, even on state and federal holidays to file a claim - following the steps in the UIA Claimant Roadmap - or complete other tasks such as certifying for benefits and reporting work searches. Log in at Michigan.gov/UIA.

Workers must register one work search for each week they are unemployed to remain eligible for benefits. However, beginning July 17, 2026, unemployed workers will be required to log three work searches each week they are out of work. The increase in the number of work searches are part of bipartisan legislation signed into law in December 2024.

The quickest and most accurate way to certify for benefits and register work searches is by using MiWAM.

Five things to know about the Memorial Day closure

1. MARVIN, the Michigan Automated Voice Interactive Network, to certify for benefits and log work searches will not be available when UIA offices are closed for the three-day holiday weekend. MARVIN will be available again on Tuesday, May 26.
2. If your day to certify falls on Monday, May 25, you can certify on Thursday or Friday of next week. To collect benefits, workers must report their job status and whether they meet work eligibility requirements every two weeks.
3. With the holiday closure, there may be a delay in unemployment benefits being deposited into bank accounts or added to U.S. Bank debit cards.
4. UIA's AI-powered chatbot at Michigan.gov/UIA is available 24 hours a day on either a desktop or mobile device for quick and accurate answers to general unemployment questions.
5. UIA's 12 Local Offices, Customer Service hotline at 1-866-500-0017, and the Office of Employer Ombudsman phone line at 1-855-484-2636 (Option 4) will be available again beginning Tuesday, May 26, to serve Michigan workers and employers.

Helpful resources for workers and employers

UIA's many helpful online resources for navigating the unemployment landscape are part of the agency's commitment to being a national model for fast, fair, and fraud-free service:

• The UIA Claimant Roadmap, a six-step, user-friendly guide to applying for and understanding benefits. Access the roadmap at Michigan.gov/UIAClaimantRoadmap.
• Online Coaching Sessions, which are web-based group sessions led by UIA staff on topics such as filing a first-time claim, understanding a Monetary Determination letter, the protest and appeals process, and seeking work and registration requirements. The First-time Filer Coaching Session is also available in Spanish.
• Language Assistance Services provide free support in Spanish, Arabic, Albanian, Bengali, and Chinese to increase understanding of the services and information UIA provides.
• The Advocacy Program, which provides free legal help for unemployed workers and employers who appeal UIA redeterminations.
• Phone, virtual, or in-person appointments that can be scheduled up to 14 days in advance at Michigan.gov/UIA.
• Answers to frequently asked questions, toolkits, detailed information, and other resources for workers and employers can be found at Michigan.gov/UIA. Helpful instructional and informational videos are posted on YouTube.
• MiUI University, to learn more about UIA's new, modern MiUI user platform available to all users in Summer 2026. MiUI will be easy to use, speed claims processing, and build on the agency's aggressive anti-fraud tactics. It also will include plain language forms and correspondence for easier understanding of next steps.
• The innovative Employer Help Center, a plain language guide that answers employers' questions about unemployment taxes, claim issues, and UIA programs. It can be found at Michigan.gov/UIAEmployerHelpCenter.
• A comprehensive list of resources for federal workers who have been laid off or terminated at Michigan.gov/FederalWorkerHelp.
• Transparent UIA Dashboards. Interactive tools provide a deep dive into underlying data and trends in unemployment insurance in Michigan as well as core metrics that measure UIA's success.
• 2025 Annual Report. Data-driven insights into UIA's initiatives to improve the unemployment experience for workers and employers across Michigan.

Need help or have questions about a claim?

Ask online: UIA's chatbot at Michigan.gov/UIA can answer many questions.

Search online: FAQs, videos, toolkits, and other resources at Michigan.gov/UIA.

Chat with us: Available through MiWAM Monday through Friday, 8 a.m. to 4:30 p.m.

Meet with us: Schedule an in-person, phone, or virtual meeting at Michigan.gov/UIA.

Talk with us: 1-866-500-0017, Monday through Friday. TTY service: 1-866-366-0004.