AHA - American Hospital Association

01/28/2026 | News release | Distributed by Public on 01/28/2026 15:09

AHA podcast: Designing Patient Care Navigation

Ji Im, system senior director of community and population health at CommonSpirit Health, explores why seamless navigation, community partnerships and human connection are essential to reducing friction and improving the health care experience. She also shares how her personal health story reshaped her understanding of care navigation and patient-centered design. LISTEN NOW

AHA - American Hospital Association published this content on January 28, 2026, and is solely responsible for the information contained herein. Distributed via Public Technologies (PUBT), unedited and unaltered, on January 28, 2026 at 21:09 UTC. If you believe the information included in the content is inaccurate or outdated and requires editing or removal, please contact us at [email protected]