TELUS Corporation

09/12/2025 | Press release | Distributed by Public on 09/12/2025 09:34

TELUS Wins OneTrust Innovation Award Release

Toronto, ON - TELUS is the winner of the OneTrust Innovation Award, recognizing the company as a trailblazer in best-in-class data and artificial intelligence (AI) deployment. This prestigious honour highlights TELUS' commitment to building trust in the digital world through global-leading data governance, data stewardship, privacy practices and responsible AI initiatives.
"Receiving the OneTrust Innovation Award highlights our unwavering commitment to innovating responsibly with data for meaningful outcomes that put customers first," said Pam Snively, Chief Data & Trust Officer, TELUS. "Our Data Enablement Plan represents a fundamental reimagining of how organizations assess and manage data initiatives to minimize risk and identify opportunities to benefit our customers by maintaining the highest standards of privacy, security, and ethical AI deployment."
Innovating Data Governance for the Digital Age
TELUS was selected for this award based on its global-first Data Enablement Plan (DEP) program, which recognizes that growing data and AI initiatives require an all-encompassing approach. The program, launched in 2022, addresses challenges with traditional Privacy Impact Assessments and Secure by Design reviews: multiple review teams can miss critical details in complex initiatives and delay time to market. TELUS reimagined this approach by creating a single entry point where experts assess data uses for ethical, AI, privacy, security and governance risks in an agile, streamlined manner that is tailored to each initiative in order to protect both data and customers.
The DEP is supported by a revolutionary data stewardship program that upskills data stewards across the organization to guide data initiatives through the process, engaging experts in areas such as privacy, security, and responsible AI to proactively identify and mitigate risks. TELUS has trained more than 600 data stewards, building the organization's overall data skill set across its global team. This comprehensive approach fosters an unparalleled data culture built on world-leading expertise and proven data practices.
Technology Partnership Driving Results
The DEP's streamlined success is enabled by OneTrust's leading AI-ready governance platform. Using this tool alongside a strong data risk management framework, TELUS creates a single risk register that improves visibility, breaks down knowledge silos, and prevents risks from falling through the cracks.
"TELUS stands out as a trailblazer, with leadership at the cutting edge of data governance and responsible AI that exemplifies what innovation looks like in practice," said Jim Monroe, OneTrust Chief Customer Officer. "The TELUS Data & Trust team is driving measurable impact with a future-forward approach to governance. With this award, we recognize TELUS for setting a new benchmark for trust and responsible innovation."
Building Trust in the Digital World
TELUS is a leader in human-centric data and AI practices, with a dedicated, award-winning Data & Trust Office established 10 years ago to oversee the organization's data and AI governance, data ethics, privacy practices and more. Most recently, TELUS became the first Canadian organization to commit to the Hiroshima AI Process Reporting Framework in support of accountability and trust-building worldwide. The organization was the first company in the world to be internationally certified in Privacy by Design (ISO 31700-1) and one of the first to sign the Government of Canada's voluntary code of conduct for generative AI. The company's efforts in AI literacy were recently acknowledged as the sole Canadian case study in a Business at OECD report, Boosting Productivity and Business Growth: The Role of Artificial Intelligence (AI) Skills and as a member of the International Telecommunications Union's AI Skills Coalition at the United Nations' AI for Good Summit in July 2025.
For more information about TELUS' commitment to data governance and responsible AI, visit
telus.com/Trust
.
TELUS Corporation published this content on September 12, 2025, and is solely responsible for the information contained herein. Distributed via Public Technologies (PUBT), unedited and unaltered, on September 12, 2025 at 15:34 UTC. If you believe the information included in the content is inaccurate or outdated and requires editing or removal, please contact us at [email protected]