Your New Raleigh Water Billing Portal Is Live

Managing your utility account just got easier. Raleigh Water has launched Raleigh Water Self-Service, a new digital portal that allows customers to pay bills, track service requests, and manage multiple accounts from any device.

Three Things to Know

• Action Required: To pay your bill online, you must create an account in the new portal. AutoPay users: You must re-enroll in the new system to ensure your payments remain automatic.
• The Deadline: Late fees and service disconnections will resume March 2, 2026. Registering today helps ensure your account stays current.
• What You'll Need: Have your account number (found on your bill), ZIP code, email address, and mobile phone ready. Registration takes only a few minutes.

Bank Draft vs. AutoPay: What's the Difference?

It is important to know which service you use, as one requires action and the other does not:

Note for AutoPay Users: Once active, the new system will process all charges, including past-due amounts, starting with your next billing cycle. Because late fees resume March 2, please verify your balance if you have missed recent payments.

Need a payment plan? If you have a larger-than-normal balance, please call our team to discuss assistance options.

Other Ways to Pay

You can still make one-time payments via the Pay as Guest option online or by calling 888-905-3169. Other traditional payment methods remain available:

• By Mail:
  • City of Raleigh
    PO Box 71081
    Charlotte, NC 28272-1081
• In Person: Visit our downtown Raleigh office or any community town hall in Garner, Knightdale, Rolesville, Wake Forest, Wendell, or Zebulon.
• Retail: Payments are accepted at local Walmart locations.
• Still need help? Email us at [email protected] or join us at one of the in-person sessions listed below.

Upcoming In-Person Help Sessions

Our team will be available for "Office Hours" and help sessions throughout January and February. Stop by anytime during these windows: