Compucom Named to CRN’s Inaugural AI Innovators List

FORT MILL, SC, November 6, 2026 - Compucom, a leading technology reseller with world-class services, was named to CRN's first AI Innovators list. CRN, a member of the ChannelCompany, launched the AI Innovators list this year to recognize North American solution providers, including MSPs, VARs, systems integrators, and consultants,for overall excellence and technical acumen in delivering AI-focused solutionsto customers.

As AI products reach the market at an accelerating pace, CRN notes that customers often turn to their trusted IT partners to close the gap between leading-edge technology and real-world results. That is the role Compucom plays for its enterprise customers.

For Compucom, AI is not an add-on to its services. It is embedded in how the company designs, operates, and supports customer environments across the full technology lifecycle, from sourcing and integration to support and disposition.At the center of that approach is Compucom's proprietary Full Lifecycle Observability (FLO) Framework, which unifies data from more than 40 enterprise sources and applies AI/ML and advanced analytics to turn it into actionableinsight.

Building on FLO, Compucom developed an ecosystem of purpose-built AI agents tha tautomate and accelerate service delivery, all governed by the company's Responsible AI framework. Key elements of Compucom's AI portfolio include:

• Full Lifecycle Observability (FLO): Unifies data across endpoints, service desks, collaboration tools, and operations, then applies AI and advanced analytics to deliver insights, predictions, and automated actions across the full IT lifecycle.
• AI Advantage: Compucom's model for operational AI, bringing together conversational AI, agentic automation, and intelligent workflows on an enterprise-grade platform with built-in governance and secure integrations.
• AI-Enabled Digital Support: Self-help and self-service through Microsoft Teams, AI Chat, AI Voice, mobile, and portal channels, escalating to a live agent only when needed without losing context.
• AIOps and Endpoint Intelligence: AI that reduces alert noise, accelerates root-cause identification, predicts endpoint issues, and enables automated remediation.
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Compucom also applies a "Customer Zero" approach, proving AI, automation,and observability capabilities inside its own enterprise before bringing them to customers, all guided by its Responsible AI framework. Approximately 500Compucom associates are trained in AI, agentic AI, automation, machine learning, and prompt engineering and apply those skills in their daily work.The company's AI-powered services were also recognized this year with a TSIASTAR Award for AI-Powered Managed Services.

"Our customers don't need more AI pilots. They need AI that works in production, at scale, with the governance and security their business demands,"said Mike Flanagan, CIO/CTO of Compucom. "We proved these capabilities in ourown environment first, and now we're delivering the same results for our customers. Being named to CRN's first AI Innovators list is a testament to our team and to an approach built on measurable outcomes."

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