Sydney Airport and Heinemann unveil enhanced arrivals retail experience

Monday 21 September 2026

Sydney Airport and Heinemann Australia have unveiled Australia's first dedicated international arrivals store located within a baggage reclaim hall.

Developed in response to customer insights, the new offering gives passengers a final shopping opportunity between clearing immigration and collecting their bags.

By locating the retail offering within the arrivals precinct, Sydney Airport and Heinemann are bringing shopping closer to the way passengers move through the airport, delivering a fresh approach to airport retail that better aligns with evolving passenger needs.

The store features a curated assortment of liquor and perfume products, giving arriving international passengers access to a selection of premium brands before departing the airport.

Sydney Airport Executive General Manager Commercial, Mark Zaouk, said the partnership with Heinemann represents the airport's continued investment in the passenger experience and reflects the strong collaboration between the airport and Heinemann.

"Sydney Airport welcomes 42 million passengers each year, and we're focused on continually improving every stage of the journey, including the retail experience.

"Working with Heinemann allows us to bring together global expertise, premium brands and innovative retail concepts to deliver a more engaging and seamless experience for our passengers.

"This investment supports our broader vision to create a world-class airport that reflects the needs of modern travellers while strengthening Sydney Airport's role as Australia's international gateway."

Rajshree Dugar, CEO of Heinemann Asia Pacific said the partnership with Sydney Airport is driven by a shared ambition to deliver a best-in-class retail offering for passengers travelling through the airport.

"We're proud to partner with Sydney Airport to deliver a unique retail experience that combines internationally recognised brands, local Australian products and a customer-focused approach backed by data, insights and innovation.

"Having operated at Sydney Airport for more than a decade, we have seen first-hand how traveller expectations continue to evolve. Our goal is to create a retail environment that is welcoming, memorable and convenient, giving passengers greater choice and one final opportunity to shop before continuing their journey.

"Together with Sydney Airport, we are investing in experiences that meet the needs of today's travellers while setting a new benchmark for airport retail in Australia."

The arrivals experience is part of Sydney Airport's ongoing investment in customer experience, delivering a more seamless, intuitive and convenient journey for passengers. 

Link to images here.