Power Up Productivity With Automated PC Support Solutions

IT administrators tell us they want to focus on strategic initiatives that drive business forward, not spend their days troubleshooting routine PC issues. The reality is that manual fixes for common problems consume valuable time that could be spent in much better ways. This is where our technology can empower your team to achieve more.

Recent research from Principled Technologies shows how significant this opportunity is. Their study found that automated PC support with Dell ProSupport Plus and SupportAssist technology can resolve common issues up to 45 times faster than manual approaches. This isn't just about efficiency-it's about unlocking your team's potential to make a greater impact.

The data speaks for itself

When Principled Technologies examined three common PC issues that affect IT departments, the results were clear. With our automated support, IT admins can:

• Help their team get to work faster by identifying slow boot issues
• Automatically fix big problems by resolving blue screen errors
• Keep apps responsive by uncovering memory leaks

Their numbers represent hours of productivity returned to your team and better experiences for your end users. This is a win-win for everyone.

How to make automation work for you

The journey from reactive to proactive PC support begins with understanding how automated remediation functions. ProSupport Plus with SupportAssist provides a library of over 70 detection and remediation scripts that continuously monitor your fleet.

The Dell TechDirect console's centralized dashboard allows you to create remediation rules once and apply them across all your devices. Whether you manage 100 PCs or 10,000, the setup time is typically under two minutes per rule. By starting with common issues like BSOD errors and common vulnerabilities and exposures (CVEs), you can see an immediate and positive change.

Real-world impact: The Zurich North America story

When Zurich North America (ZNA) implemented ProSupport Plus with SupportAssist across 13,000 endpoints, the results were transformative. Vikas Naru, Assistant Vice President of End-User Computing at ZNA, noted, "We saw an immediate reduction of nearly 23% in hardware incidents after using SupportAssist."

The benefits went beyond reducing incidents. ZNA's IT team gained back valuable time to focus on strategic initiatives. Automation elevated their roles, allowing team members to concentrate on high-impact projects like VDI support and security enhancements. "This is a perfect example of how it has been instrumental in enabling self-healing for our machines," Naru explained.

Technology driving progress

ProSupport Plus with SupportAssist uses AI-powered telemetry and automated scripts to address issues before they affect productivity. The system continuously monitors PC health, executing repairs automatically or with administrator approval.

Key capabilities include:

• Proactive Detection: Identifies potential problems before they cause system failures.
• Automated Remediation: Executes proven fixes for common issues without manual intervention.
• Fleet-Wide Management: Applies solutions consistently across all managed devices.

Want to know more about the technical nitty-gritty? Check out our recent white paper for a transparent look at script logging and output, how scripts are securely managed and practical instruction for advanced custom script workflows.

Your next step forward

The data is clear: automation can transform how your IT team operates, freeing up resources for strategic work while improving the user experience. Organizations like ZNA have shown that the shift from reactive to proactive support is both practical and beneficial. The question isn't whether automated remediation can work for your organization, but how quickly you can realize the benefits.

Talk to your Dell Technologies sales representative to explore how ProSupport Plus can transform your IT operations and unlock your team's potential.